Project Manager Lisboa

Project Manager
Lisboa
Lisboa, Portugal

Social network you want to login/join with:

Responsibilities:

• Responsible for planning, organizing, implementing, continuously improving, and efficiently coordinating all the activities of assigned projects.
• Generates and implements plans to improve the performance of the results and processes.
• Coordinates the client communication process and takes part in escalating and resolving issues.
• Ensures maximizing revenue and margin at account level, accurate invoicing.
• Regularly checks the usefulness and effectiveness of the rules, procedures, established workflows, and defined processes.
• Works closely in the recruitment process for new employees in crucial roles within the company or externally.
• Provides weekly, monthly, and quarterly business reviews where you can provide insights on successes and opportunities found across the board.
• Works closely with our client’s management team on providing and receiving feedback and direction towards performance.
• Able to resolve escalated scenarios coming from our client.
• Tracks emerging trends in outsourcing and client’s industry to ensure process improvement.
• Must be comfortable addressing C-suite executives as well as coordinating operations managers.
• Need to have a strategic perspective that goes beyond
  - term gains.
• Demonstrates
  - based selling.
• Must be able to juggle multiple clients, delegate and manage assignments, and keep strategic account plans on track.

What will make you successful for the role:

• C1 level of English, both written & spoken.
• Min. 5 years of operational management experience in total, at least 3 years management background in BPO sector (client management experience preferred).
• Experience in managing large teams of 300+.
• Excellent
  - solving and
  - thinking skills.
• Solid knowledge of industry standards and practices.
• Ability to create and implement new policies and procedures to increase efficiency and quality.
• Proven proactive
  - and client management approach.
• Strong leadership and negotiation skills.
• Proficiency with Microsoft Office applications, especially in Excel and Power
  Point.
• Strong analytical skills, understanding complex reporting and data transformations from multiple sources.
• Knowledge of continuous improvement methodology, such as Lean Six Sigma or Kaizen preferably.

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers.
• The opportunity to work in a
  - cultural environment.