Program Services Coordinator (Travel Agency) Lisboa

Program Services Coordinator (Travel Agency)
Lisboa
Lisboa, Lisboa, Portugal

Grand Circle Corporation

Grand Circle Corporation is the largest U. S. direct marketer of international travel for North Americans aged 50-plus and has served 1 million travelers since 1958. Our business goal is to be the world leader in international travel, adventure and discovery.

Grand Circle Corporation is currently seeking candidates for the following position:

Program services Coordinator based in Lisbon

The successful candidate will be responsible for handling relations with suppliers, resolving quality issues, planning the activities for the tour groups before the season start in pursuit of our company’s excellence goals.

Responsibilities include:

• Preparing all materials necessary for Tour Guides prior to the tour
• Resolve quality issues related to the tour, itinerary and features included in the program
• Prescreening for hiring Tour Guides
• Handle relations with Tour Guides (assigning/changing tour schedule)
• Handling administrative tasks such as: signing and filing all agreements and timesheets, preparing all Group documents, reviewing all Group and Guide travel expenses, collecting and filing all end of trip documents
• Data entry and database management to ensure accuracy of company systems
• Coordinating all logistics for Tour Guide hiring, training trips, and business meetings
• Interact regularly with travelers on site
• Offer 24/7 emergency support for all guides

What we offer:

• Competitive salary package
• Vacation days per year + 3 personal days from the company
• Reimbursement of public transport with yearly max cap
• Incentive Bonus based on targeted results
• Merit increase based on performance
• Personal and Professional Growth – Available on request
• Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC
• Associate Deals – WORLDWIDE GC Tour packages available to associates @ discounted price
• Referral Bonus
• Full training program onsite
• Unique Corporate Culture (Team building, Community Work, Corporate Events)
• Working as part of an international team (exposure to colleagues in worldwide offices).
• Great opportunity to learn about all aspects of travel business and streamline your career

All benefits are applicable at company discretion

Requirements:

• 2+ years’ experience in Travel & Tourism Business preferred.
• Fluent English written and spoken (Company official language: English)
• Proficient with Microsoft Office package (especially Excel)
• Strong People Skills & Customer Care Oriented
• Self-starter who is able respect deadlines and prioritize
• Demonstrated success in making tough decisions and taking risks
• Ability to travel 15% of the time and working longer hours
• Passion for travel

Please submit your application in English to: nsilva@oattravel.com

We will contact only those candidates who fulfill requirements above.

By applying to this ad you will give the Grand Circle your consent for processing your data in recruitment process. The data collected in process of recruitment is in accordance with the policy of keeping. Personal data of the Grand Circle and without your express consent cannot be used in any other purposes. If you have any queries or complaints, please contact us at the email address gdprinfo@oattravel.com