Production/ Application Support Lisboa

Production/ Application Support
Lisboa
Lisboa, Lisboa, Portugal

Your connection with Aubay starts in the following lines:

Aubay Portugal is a multinational French company, in Portugal since 2007. We have offices in Lisbon and Oporto and we are a specialized consultant in Management, Implementation, Development and Maintenance of Information Systems. We have more than 150 active partners and we operate in sectors such as banking, insurance, telecommunications, services, energy and transports.

What are you going to do?

• Oversee and manage the Close of Business (COB) process in the production environment, ensuring timely execution and adherence to the Service Level Agreement (SLA);
• Monitor, respond to, and resolve L1 user queries and minor technical issues, conducting
  - line diagnosis, maintaining the knowledge base, and documenting common issues and resolutions;
• Analyze, troubleshoot, and resolve L2 application issues, collaborating with internal teams for root cause analysis, patch and upgrade management, and ensuring system integrity;
• Support batch processing, reconciliations, and
  -
  - day operations, working closely with infrastructure, databases, and security teams;
• Facilitate the resolution of logged tickets by performing thorough analyses and ensuring clear communication with stakeholders at every stage of the process;
• Address inquiries and provide clarification regarding system operations and technical processes;
• Take initiative in promptly reporting issues and statistics in a structured and timely manner;
• Collaborate with various IT teams to support troubleshooting and incident resolution efforts;
• Resolve incidents, service requests, and problems related to IT applications, ensuring alignment with business requirements;
• Implement and uphold application maintenance, support protocols, and incident management procedures;
• Provide immediate solutions such as data patching and
  -
  - related workarounds for incidents and service requests;
• Guide business users on procedural steps to manage
  - defect situations or fulfill requirements;
• Serve as a technical reference during software implementations, upgrades, and system improvements;
• Contribute to the knowledge base by creating FAQs and How-To guides to support internal and external stakeholders;
• Perform onsite analysis and troubleshooting during critical milestones, such as Go Live phases, system upgrades, and new implementations;
• Develop and enhance tools to improve analysis time, system efficiency, and user experience.

What are we looking for?

• +3 years of experience with L1/L2 support for Temenos Transact (T24) and related banking modules (mandatory);
• Proficiency in SQL, Unix/shell scripting, and log analysis (mandatory);
• Strong understanding of RTB operations, production support, and incident management;
• Familiarity with banking interfaces, APIs, middleware, and payment systems (SWIFT, SEPA, RTGS);
• Knowledge of task automation, CI/CD, and version control tools;
• Hands-on experience with ticketing systems (Service
  Now, Jira) and monitoring tools;
• Experience with Kubernetes for managing containerized applications;
• Understanding of ITIL frameworks and Dev
  Ops tools for automation and monitoring;
• Strong communication skills and
  - solving abilities;
• Availability for
  - call support during weekdays and weekends;
• Fluency in English, both spoken and written (mandatory).

What do we have to offer you?

• Health Insurance;
• Feedback&Coffee – the system that includes Aubay’s Performance Management Cycle, with regular moments of feedback and the Career Progression Model;
• Working model: hybrid/remote/on-site;
• A Training Academy designed to think of you and your needs. You can count on technical and behavioural training sessions (e-Learning and classroom), Meet&Techs, Webinars and Mentoring;
• Events and Teambuildings.

What makes us different?

• Our organizational culture is based on values such as transparency, team spirit, regular feedback and continuous learning;
• Reference prizes and birthday present;
• We don’t have a dress code;
• We know your name and all address each other informally;
• You will grow in good company. Isn’t this one of the ways in which to develop professionally?

If we got your attention, we now hope to spark your enthusiasm. Ready for the first phase?

We are waiting for you at !

Personal Data collected by AUBAY PORTUGAL as Data Controller, regarding the identification, contact and professional capabilities of the candidates, in the present procedure, will be processed for the application analysis, having in consideration that the processing is conducted in order to to take the steps, at the request of the data subject, prior to entering into a contract;

Personal data sent through the present application will be kept by Aubay during the application procedure and will remain stored whilst updated (for one year period).

The collected data might be transferred or include other processing actitivites, as long as the data subject is informed, in the occurrence of a standard application and selection procedure, for the compliance of legal obligations for the time required by law.

For any queries or request regarding personal data protection rights, the Data Subject may contact AUBAY PORTUGAL’s headquarters in Avenida Duque D`Ávila, nº46 em Lisboa or use the DPO’s
- mail - The Data Subject also has the right to file a complaint with the National Data Protection Authority –

(please do not include data regarding racial or ethnical origins, political opinions, religion, philosophy, biometrical data, health data, sexual life and orientation, or relating to criminal convictions and offences. )