Product Support Advisor Rio Tinto

Product Support Advisor
Rio Tinto
Rio Tinto, Porto, Portugal

Wes
Trac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At Wes
Trac our primary focus is our people. We know that our success is the result of more than 4, 000 talented people working together to achieve amazing outcomes.

Reporting to the Project Superintendent, the Product Support Advisor will maximise fleet availability and product reliability by providing maintenance support and technical guidance to support maintenance and repair best practice across a diverse range of large mining equipment. This is a partly
- on role (but 80% less tool time) which requires you to carry out diagnosis, repairs and maintenance on customer Caterpillar equipment as required. Operational fleet consists of 793F and 789D Autonomous trucks, 994 Wheel loaders, 6040 and 6060 hydraulic mining Excavators, D10 & D11 Track Type Tractors, MD6250 and MD6310 production drills along with various types of Caterpillar Ancillary equipment.

Proficiency with troubleshooting and fleet performance reviews, whilst being able to identify and suggest opportunities to increase fleet availability, as well as lower operational costs are positive indicators of success for this role.

As an Advisor you will also be required to undertake regular equipment inspections on multiple CAT machines including but not limited to drills, loaders, graders, dozers, excavators and a range of off highway trucks.

Location: Gudai Darri – Rio Tinto / North-west Newman

Roster:

FIFO from Perth only

8 days on, 6 off – 12. 5 hours each day (inc. 30 mins break)

To be successful the following is required:

1. Australian-recognised Heavy Mobile Plant Trade Certificate with post trade experience.
2. Extensive mining Caterpillar experience is highly desirable or similar work capacity.
3. Customer relationship building skills.
4. The ability to advise, train, offer good customer service and jump on the tools when needed.
5. Sound maintenance and repairs experience on a range of Caterpillar mining fleet.
6. Be well aligned and exhibit Wes
   Trac’s SPARC values - Safety, Pride, Accountability, Respect and Customer.
7. Current Australian Drivers Licence.
8. High Risk Work Licence – Forklift, EWP, Dogging/Rigging, Working Safely at Heights.

What we offer:

1. Opportunity to receive a referral bonus of $5000 as part of our Recommend and Spend program.
2. Day shift role, paid flights to site ex Perth and accommodation/food provided on Rio Mine site.
3. Product Support Advisor allowance and close to even time roster.
4. Job security with a consistent pipeline of work.
5. Unrivalled training and development via The Wes
   Trac Institute.
6. Supportive team environment and inclusive work culture.
7. Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more.
8. Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options.

If you are ready to take the step into your career, please send your updated resume and hit ‘Apply’.

Wes
Trac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

Wes
Trac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion, and equality.