Product Specialist / Business Analyst CRC Lisboa

Product Specialist / Business Analyst CRC
Lisboa
Lisboa, Portugal

Social network you want to login/join with:

Product Specialist / Business Analyst CRC, Lisbon

Client: [Client Name]

Location: Lisbon, Portugal

Job Category: Other

EU work permit required: Yes

Job Reference: f552e1f2e6c9

Job Views: 6

Posted: 09. 02. 2025

Job Description:

KEY RESPONSIBILITIES

1. You support the Product Owner in strategy development through incremental improvement of the product, designing business scenarios and use cases.
2. Your knowledge of
   - centres’ business process and the underlying technologies helps you analyse and document business requirements, pain points or opportunities into IT requirements to get cost, time, and resources estimation for deploying solutions.
3. You help develop user stories requirements, test cases (SIT, UAT) and criteria in collaboration with developers and testers while participating in and facilitating relevant Agile ceremonies and rituals.
4. You support other streams acting as the single point of contact representing the CRC Product in
   - products initiatives.
5. You develop a
   - oriented mindset and a culture of collaboration, trust and transparency and foster a culture of continuous service improvement.

YOUR PROFILE

1. Bachelor’s or Master’s degree in Information Technology or Computer Science or equivalent experience.
2. Minimum 5 years of experience in Technology projects, ideally with a first exposition to
   - centres.
3. Salesforce certification (Service Cloud).
4. Proven experience in project management.
5. Ability to translate Customer Relationship Management (CRM) and Marketing strategies into system and technology solutions.
6. Ability to present ideas in context, which can be understood by technology, business and
   - IT personnel.
7. Ability to function effectively in a
   - paced environment, handle multiple efforts simultaneously, prioritize and meet deadlines.
8. Strong knowledge of Agile methodology, experience with Confluence and Jira suitable.
9. Excellent proficiency in English.