Product Service Manager for Security Products (f/m/div.) - Aveiro

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Location: null, Portugal

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Job Views: 20

03. 03. 2025

17. 04. 2025

The Senior Service Project Leader (Sr
SPL) has a key role within the product and service planning process.

The Sr
SPL role is to ensure that after sales requirements are integrated during the PEP process so that product quality and serviceability are improved resulting in reduced cost and effort for technical support.
The Senior SPL is the voice of the customer in the organization and has responsibility for turnover, margin and KPIs.
The Sr. SPL actively looks for opportunities to provide new services.
He takes the role of the service responsible (SR) in product engineering projects (PEP) for new products developed in Ovar and in other locations.
The Sr
SPL is responsible for continuous improvement of the service and technical support processes.

Your contribution to something big:

Develop and implement a service strategy for security products across all regions;
Develop a communication concept for services for Security products;
Support company initiatives, policies, and processes;
Guide the deployment of After-Sales Service initiatives with the global structure;
Propose and/or develop process improvements for After-Sales.

Participate and contribute within product development teams;
Define support concept, serviceability, and field solutions via the Product Service Plan (PSP);
Ensure service and support requirements are addressed in PEP process.

Interface to major projects;
Develop interfaces to CSO planning;
Identify and develop new ASA services for revenue;
Collect and forward
- user/customer feedback on BU products to improve functionality and usability.

Qualifications

What distinguishes you:

In depth understanding of BU VS products;
Required: Bachelor’s degree with 3 – 5 years’ experience in product development and management;
Preferred: Master’s degree with 2 – 4 years’ experience in product development and management;
Previous experience with field, service, technical support and/or product repair activity necessary;
Ability to identify service requirements and translate these into product requirements.

Special Skills, Competencies and Knowledge:

In depth understanding of VS, ACS and IN products;
Strong IT background and understanding of AIOT processes including cyber security;
Experience in a Technical Support, Repair, Manufacturing or Engineering function;
Very strong communication and writing skills in English required, German, Portuguese is a plus;
Travel (both domestic and international) is expected;
Must be customer focused and service oriented;
Good knowledge of product life cycle management.

Additional Information