Procurement Service Delivery Manager Lisboa

Procurement Service Delivery Manager
Lisboa
Lisboa, Portugal

Our client pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and
- advanced solutions in aerospace, defense, and connected services. In commercial aircraft, our client offers modern and
- efficient airliners and associated services. They are also a European leader in defense and security and one of the world's leading space businesses. In helicopters, they provide the most efficient civil and military rotorcraft solutions and services worldwide.

Responsabilidades Chave:

• Be responsible for the Product availability and reliability;
• Focus on added value and efficiency of the Product;
• Contribute to the strict respect of Time, Cost and Quality of Product delivery including associated services;
• Manage the definition of Service Level Agreements (SLAs), Operational Level Agreements (OLAs) contracts, and Key Performance Indicators (KPIs) while maintaining the global robustness of the Product in Operational condition in line with OLAs/SLAs;
• Negotiate contracts with the various business domains or customers in alignment with the IT Product Manager;
• Ensure continuous improvement of the services and integrate new Services opportunities;
• Define the Service and Product Lines descriptions, the SLA, OLA contracts, and KPIs together with the various involved business domains in agreement with the product manager;
• Maintain the infrastructure in operational condition in line with OLA/SLAs;
• Ensure services are delivered in accordance with agreed customer requirements and that they continue to meet or exceed expectations;
• Monitor and track system performance against negotiated
  - level agreements;
• Manage actions for mitigation in case of
  - fulfillment in agreement with the product manager;
• Monitor both insourced and outsourced teams and activities (in conjunction with contract management done in the sourcing teams);
• Communicate improvements, updates, and obsolescence management of components to the IT Product Manager;
• Provide adequate support, 5 days per week at least, depending on the needs of the company and the use of automated scheduling and remote monitoring;
• Perform the ITIL based support processes that include incident, problem, change, configuration, data management, and event & alert management;
• Analyze and diagnose system failures then take corrective action(s) in order to ensure the continuity of operations, escalating to other technical teams and stakeholders as needed;
• Continuously realign the targets using Key Value Metrics on the business value delivered by the Product to the Customers;
• Identify and implement technologies and processes that improve the reliability, efficiency, and availability of the systems environment (including Public cloud).

Competências:

• Degree in IT, Engineering, or Management;
• + 1 year of experience working in service delivery, service level management, solution performance, product/service planning, component integration, solution deployment, testing, user & change support, incident & problem management;
• Knowledge of SAP MM;
• Knowledge of Coupa, Splunk, and Service
  Now software would be a plus;
• Full mastery of Google Suite;
• Strong
  - oriented attitude focused on Customer Expectations & Needs understanding;
• Deliverable-driven, able to work with short deadlines;
• Good analytical skills with an ability to switch from big picture to detailed view, and to give meaning to complex facts and figures;
• Ethics and compliance adherence is a must, with a clear understanding of rules around data confidentiality (e. g. , Procurement process, General Data Protection Regulation (GDPR), etc);
• Good communication and presentation skills and the ability to create trustful relationships quickly in a remote work context and maintain a broad network within the Digital and Procurement functions;
• Fluency in English is a must, knowledge of French is a plus.

Principais Benefícios:

• The chance to work in a multicultural environment;
• A hybrid working model, allowing you to combine onsite and offsite work;
• A modern office at Parque das Nações, well connected to public transportation;
• An intense and exciting onboarding experience;
• Work in a balanced environment: Beyond the many benefits offered to its employees, joining Airbus is also the guarantee of a respectable
  - life balance. At Airbus, we support you to work, connect and collaborate more easily and flexibly;
• Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.