Procurement Service Delivery Manager Lisboa

Procurement Service Delivery Manager
Lisboa
Lisboa, Lisboa, Portugal

Procurement Service Delivery Manager Lisboa

Our client pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and advanced solutions in aerospace, defense, and connected services. In commercial aircraft, our client offers modern and efficient airliners and associated services. They are also a European leader in defense and security and one of the world's leading space businesses. In helicopters, they provide the most efficient civil and military rotorcraft solutions and services worldwide.

Key Responsibilities

1. Be responsible for Product availability and reliability.
2. Focus on added value and efficiency of the Product.
3. Contribute to the strict respect of Time, Cost and Quality of Product delivery including associated services.
4. Manage the definition of Service Level Agreements (SLAs), Operational Level Agreements (OLAs) contracts and Key Performance Indicators (KPIs).
5. Negotiate contracts with various business domains or customers in alignment with the IT Product Manager.
6. Ensure continuous improvement of services and integrate new service opportunities.
7. Define the Service and Product Lines descriptions, SLA, OLA contracts, and KPIs in agreement with the product manager.
8. Maintain infrastructure in operational condition in line with OLA/SLAs.
9. Ensure services are delivered in accordance with agreed customer requirements and that they meet or exceed expectations.
10. Monitor and track system performance against negotiated level agreements.
11. Manage actions for mitigation in case of fulfillment in agreement with the product manager.
12. Monitor both insourced and outsourced teams and activities in conjunction with contract management.
13. Communicate improvements, updates, and obsolescence management of components to the IT Product Manager.
14. Provide adequate support, 5 days per week at least, depending on company needs.
15. Perform ITIL based support processes including incident, problem, change, configuration, data management, and event & alert management.
16. Analyze and diagnose system failures and take corrective actions to ensure continuity of operations.
17. Continuously realign targets using Key Value Metrics on business value delivered by the Product to Customers.
18. Identify and implement technologies and processes that improve reliability, efficiency, and availability of systems environment.

Minimum Requirements

1. Degree in IT, Engineering or Management.
2. +1 year of experience in service delivery, service level management, solution performance, product/service planning, component integration, solution deployment, testing, user & change support, incident & problem management.
3. Knowledge of SAP MM.
4. Knowledge of Coupa, Splunk, and Service Now software is a plus.
5. Full mastery of Google Suite.
6. Strong
   - oriented attitude focused on understanding expectations and needs.
7. Deliverable-driven, able to work with short deadlines.
8. Good analytical skills with the ability to switch from big picture to detailed view.
9. Ethics and compliance adherence is a must, with a clear understanding of rules around data confidentiality.
10. Good communication and presentation skills with the ability to build trustful relationships quickly in a remote work context.
11. Fluency in English is a must; knowledge of French is a plus.

Benefits

1. The chance to work in a multicultural environment.
2. A hybrid working model, allowing you to combine onsite and offsite work.
3. A modern office at Parque das Nações, well connected to public transportation.
4. An intense and exciting onboarding experience.
5. Work in a balanced environment supporting flexible working arrangements.