Premier Customer Care Representative Lisboa

Premier Customer Care Representative
Lisboa
Lisboa, Lisboa, Portugal

As a Premier Customer Care Representative you will support the Fed
Ex Customer Experience strategy by inspiring trust and loyalty in the Fed
Ex business through an exceptional level of
- active customer care and service to Enterprise Global & Regional Accounts, while optimising new business opportunities by providing suitable solutions to customers’ requirements. Key responsibilities: Build and maintain excellent relationships by
- actively investigating customers specific needs and by
- up methods. Pro-actively provide accurate information and guidance via friendly and professional
- channel communication. Provide solutions to any customer service issues and enhance customer experience by identification of optimal
- term solutions. Input accurate and timely information into systems and use appropriate tools to deliver standard reports to Key Customers and Customer Experience management. Identify and optimise any new business opportunities whilst providing exceptional customer experience. Coordinate and collaborate with internal teams to provide a seamless and outstanding customer experience. The ideal candidate will have: Highly motivated, customer focused and commercially aware. Excellent communication and contact skills. Good PC Skills to work within our bespoke systems. Demonstrates initiative, organization, and adaptability while working in a pressurised team environment. Experience in a customer service environment, including
- handling / sales responsibilities would be advantageous. What we offer: Fed
Ex offers employees a competitive benefits and reward package including a wide array of formal training and on the job learning opportunities. Fed
Ex is one of the most admired companies and trusted brands year after year. In joining Fed
Ex, every team member commits to our Purple Promise — to make every Fed
Ex experience outstanding—for the customer and for our fellow team members. Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At Fed
Ex, diversity and inclusion happens because we do it together. Being a part of Fed
Ex means you are a part of a global network of solutions that only continues to strengthen its capability to deliver what our customers need anytime, anywhere. #LI-Hybrid Fed
Ex was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company Fed
Ex is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day Fed
Ex delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of Fed
Ex team members, who are tasked with making every Fed
Ex experience outstanding.

Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every Fed
Ex decision, policy or activity. Fed
Ex takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their
- being, and value their contributions to the company.

Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The Fed
Ex culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.