Portuguese Speaking Client Support Representative - Athens Braga

Portuguese Speaking Client Support Representative - Athens
Braga
Braga, Braga, Portugal

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Client:

Location:

null, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

7c6f3307614f

Job Views:

4

Posted:

06. 03. 2025

Expiry Date:

20. 04. 2025

Job Description:

Patrique Mercier Recruitment PT is excited to offer a fantastic opportunity for a Portuguese Speaking Client Support Representative in Athens! Our agency focuses on connecting skilled professionals with rewarding career opportunities, and we pride ourselves on delivering exceptional service in multiple languages. In this role, you will support our Portuguese-speaking clients by addressing their inquiries and ensuring a smooth customer experience. If you are passionate about providing excellent service and are ready to make a difference, we invite you to apply!

Responsibilities

• Provide
  - quality customer support to Portuguese-speaking clients through various channels, including phone, email, and chat.
• Address client inquiries and resolve issues promptly to maintain high levels of customer satisfaction.
• Collaborate with team members to share insights and improve service practices.
• Accurately document all client interactions in our CRM system to ensure effective communication.
• Assist clients during the onboarding process, guiding them in understanding our services and platform.
• Identify client needs and offer tailored solutions to enhance their overall experience.
• Engage in continuous training to stay
  -
  - date on product information and customer support best practices.

Requirements

• Fluency in Portuguese and English is essential.
• Previous experience in customer support or a
  - facing role is preferred.
• Strong communication skills, with a focus on empathy and client satisfaction.
• Ability to work independently and manage multiple tasks effectively in a
  - paced environment.
• Familiarity with customer support software and CRM systems is an advantage.
• A proactive approach and a genuine desire to assist clients are crucial for success in this role.
• Flexibility to work various shifts, including evenings and weekends if necessary.

Note: Fully Paid Relocation Package (Flight, Transfer and Hotel)