Portuguese Customer Service Representative for a Fintech Service Company - Porto, Portugal Porto

Portuguese Customer Service Representative for a Fintech Service Company - Porto, Portugal
Porto
Porto, Porto District, Portugal

Porto, Portugal, PT

Come and work with us.

Are you Portuguese native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment in the sunny and happy city of Porto?

So we have the perfect opportunity for you!

Your future project: join our Portuguese Customer Support team.

Our client is a financial technology company operating an online payment system. They offer an innovative payment method that allows you to shop at your favorite online and
- store locations, receive your products immediately, and pay for them in convenient monthly installments.

As an advisor in this project, your daily responsibilities will include:

• Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
• Respond to customers and merchants inquiries through various channels like email, phone, and chat, within guidelines/goals established by the client and contact center management.
• Manage content and resources like FAQ to facilitate
  - service for customers.
• Analyze Customer Service statistics and compile accurate reports on a weekly basis.
• Develop processes to improve current customer service duties through the introduction or the improvement of our systems and tools.
• Work closely with other key areas of the business to bring relevant customer insights to support the overall business strategy.
• Complete daily tasks as allocated in an efficient and timely manner.
• Maintain accuracy and security of customer information on the database.
• Monitor and control numerous concurrent tasks in tandem.
• Proactively and independently work to meet targets and goals.

To succeed in the role, you will need to have:

• Native or proficient level of Portuguese (C2).
• Intermediate level of English (at least B2).
• Excellent listening and written/oral communication skills in supported languages.
• A motivated and enthusiastic personality.
• Self-organized, planning, and prioritization skills.
• Patience, empathy, and a unique ability to manage stress.
• Ability to work under pressure and adapt quickly to adverse situations.
• Technical aptitude and the ability to pick up new technology quickly.
• Able to follow guidelines and instructions.
• Ability to keep calm and
  - headed in critical situations.
• Ability to demonstrate confidence when imparting information or dealing with troubled callers.
• Must hold EU citizenship or valid work permit for Portugal.
• Be a local candidate or willing to relocate to Porto, Portugal (On
  Site work).

Benefits.

• Competitive wages.
• Paid professional training.
• Employee discounts.
• Private healthcare & dental insurance (after six months of employment).
• Growth opportunities through various development programs.
• Fun and engaging
  - wide initiatives, including our Ever
  Better wellness program.
• Job stability.
• Life-long skills and experience.
• Excellent work culture.

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

Watch this video to get a sneak peek of the job in action.