Portuguese Customer Care/Tech Support in Athens,Greece (Relocation) Coimbra District

Portuguese Customer Care/Tech Support in Athens,Greece (Relocation)
Évora
Coimbra District, Portugal

Cross Border Talents is hiring for the roles of Portuguese-Speaking Customer Service & Technical Support Roles in Athens, Greece! Relocation support is offered.

Are you a fluent or native Portuguese speaker looking for a change of scenery (with relocation provided)? How about an exciting career opportunity in Greece? Join our client's team and provide exceptional customer service or technical support for
- leading brands!

Responsibilities:

1. Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
2. Provide accurate information and resolve issues efficiently to ensure customer satisfaction.
3. Escalate complex problems to appropriate teams while maintaining customer communication.
4. Document customer interactions and maintain
   -
   - date records in the system.
5. Follow company guidelines and policies to handle sensitive information securely.
6. Participate in training sessions and stay updated on product knowledge and company processes.
7. Meet individual and team performance targets, including quality and productivity metrics.

Work Setup:

Options for onsite or remote roles in Athens, depending on the project.

Training:

Paid initial training of varying duration to prepare you for success.

Take this opportunity to work in a dynamic international environment and enjoy living in the historic city of Athens while advancing your career.