Polish Trust & Safety Investigator
col-wide
Job Description:
Position:Polish Trust & Safety Investigator
Location: Lisbon, Portugal (with Relocation Assistance)
Job Description:
As a Trust & Safety Investigator, you will be an essential part of our customer service team, focused on ensuring a secure and positive user experience. You will handle escalated cases, conduct outbound calls, and use analytical skills to make informed decisions.
Key Responsibilities:
-Case Management:Review and assess escalated cases for policy violations or safety concerns, making informed decisions based on established guidelines.
-Customer Interaction:Respond to inquiries via phone, helpdesk, and live chat; perform outbound calls to gather evidence and validate complaints.
-Complaint Resolution:Address and resolve customer complaints, providing solutions and following up to ensure resolution.
Qualifications:
- Fluent in
Polishwith a strong command of English.
- Authorized to work in Portugal (EU citizen, residence card, etc. ).
- Strong
- solving and
- making skills
- Positive attitude and a strong desire to help customers
What We Offer:
-Competitive Compensation: Enjoy a rewarding salary with performance bonuses.
-Supportive Relocation: Receive comprehensive assistance for your move, including flights and accommodation.
-Health and Growth: Access private Health & Life Insurance and ongoing professional development opportunities.
If you are a fluent
Polishspeaker with a passion for providing exceptional customer service, we would love to hear from you.
Apply now!Drop me a message for more details or send your CV to *
Discover more opportunitieshere: https://t. me/jobforyoucs
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