Polish Speaking Customer Service
Description
Polish Speaking Customer Service - Office based
Lisbon, Portugal
Our client is recruiting Polish speakers for Customer service roles. Gross salary per month is €1040 + free accommodation for the whole 12 month contract (own room in a shared house/apartment). Alternatively if no accommodation is required gross salary can be €1295 per month instead. About Our Client:Our client is a prestigious airline company with over 70 years of experience. Renowned for its exceptional safety record, the company stands as one of the world's safest and most reliable airlines. Job Overview:Join a dedicated team committed to delivering an outstanding customer service experience. As a Customer Service Specialist, you will provide professional and friendly support via phone and email in both Polish and English, ensuring customer satisfaction and seamless resolution of inquiries. Key Responsibilities:Address customer inquiries and resolve concerns related to products, services, and the frequent flyer program. Assist customers with their queries, offering solutions and ensuring a smooth resolution process. Manage and follow up on customer processes, including proactive updates to clients about their cases. Log and maintain detailed records of all customer interactions in the company's systems. Handle offline tasks such as processing forms, emails, tickets, and other administrative duties. Achieve or exceed departmental productivity goals while maintaining
- quality service. Escalate critical issues concerning customer
- being or cases that fall beyond your scope of resolution. What We're Looking For:Proficiency in Polish and English, with excellent communication skills in both languages. Strong
- solving skills and a
- first mindset. Ability to handle
- pressure situations while maintaining professionalism. Attention to detail and a commitment to delivering
- quality service.
Offer
€12k - 14k per year + free accommodation + flight repaid
Conocimientos:Polish, Customer Service, Customer Support, Problem-Solving, Attention To Detail
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