Polish Speaking Advertisers Support Representative Lisboa

Polish Speaking Advertisers Support Representative
Lisboa
Lisboa, Lisboa, Portugal

Polish Speaking  Advertisers Support Representative
Lisbon, Portugal
Compensation:Gross Salary : €1, 040 per month (includes free accommodation in a private room in shared housing)Without Accommodation : €1, 295 per month
Job Overview
As an Advertisers Support Representative for this leading Social Media company, your primary role will be to assist small and
- sized businesses (SMBs) that use these platforms to advertise. You’ll ensure advertisers have a smooth experience by troubleshooting technical issues, reporting bugs, guiding clients on platform tools, and providing
- and
- sales support. Working within a
- paced, innovative team, your contributions will enhance the overall user experience and satisfaction for advertisers. Key Responsibilities
Client Interaction : Respond to SMB clients across multiple channels – live chat, email, and phone. Outbound calls are required for emails and recommended for chat to ensure all inquiries are resolved promptly. Pre- and Post-Sales Support : Assist clients with
- service ad products, offering support both before and after the sale to maximize ad effectiveness. Product Expertise : Help clients understand and leverage the tools and features for a better advertising experience. Problem Solving : Identify trends, troubleshoot, and resolve issues affecting multiple SMB clients, improving client satisfaction and retention. Ideal Candidate Profile
Communication Skills : Fluency in Polish and English with strong verbal and written communication abilities. Customer Service Focus : A natural
- solver with a commitment to providing
- quality support. Technical Aptitude : Comfortable navigating digital advertising tools and troubleshooting common technical issues. Multitasker : Capable of handling multiple channels and queries effectively in a
- paced environment. Team-Oriented : Enthusiastic about collaborating within a multilingual support team. This is an excellent opportunity to work with an
- leading tech company, develop valuable client support skills, and make an impact on global social media platforms. Please note there is no possibility of remote work with this role.