Polish Speaking Advertisers Support Representative Lisboa

Polish Speaking Advertisers Support Representative
Lisboa
Lisboa, Lisboa, Portugal

Polish Speaking  Advertisers Support Representative

Lisbon, Portugal

Compensation:

• Gross Salary: €1, 040 per month (includes free accommodation in a private room in shared housing)
• Without Accommodation: €1, 295 per month

Job Overview

As an Advertisers Support Representative for this leading Social Media company, your primary role will be to assist small and
- sized businesses (SMBs) that use these platforms to advertise. You’ll ensure advertisers have a smooth experience by troubleshooting technical issues, reporting bugs, guiding clients on platform tools, and providing
- and
- sales support. Working within a
- paced, innovative team, your contributions will enhance the overall user experience and satisfaction for advertisers.

Key Responsibilities

• Client Interaction: Respond to SMB clients across multiple channels – live chat, email, and phone. Outbound calls are required for emails and recommended for chat to ensure all inquiries are resolved promptly.
• Pre- and Post-Sales Support: Assist clients with
  - service ad products, offering support both before and after the sale to maximize ad effectiveness.
• Product Expertise: Help clients understand and leverage the tools and features for a better advertising experience.
• Problem Solving: Identify trends, troubleshoot, and resolve issues affecting multiple SMB clients, improving client satisfaction and retention.

Ideal Candidate Profile

• Communication Skills: Fluency in Polish and English with strong verbal and written communication abilities.
• Customer Service Focus: A natural
  - solver with a commitment to providing
  - quality support.
• Technical Aptitude: Comfortable navigating digital advertising tools and troubleshooting common technical issues.
• Multitasker: Capable of handling multiple channels and queries effectively in a
  - paced environment.
• Team-Oriented: Enthusiastic about collaborating within a multilingual support team.

This is an excellent opportunity to work with an
- leading tech company, develop valuable client support skills, and make an impact on global social media platforms.

Please note there is no possibility of remote work with this role.