Payment Solutions Support Specialist (French) Setúbal

Payment Solutions Support Specialist (French)
Setúbal
Setúbal, Setubal, Portugal

Payment Solutions Support Specialist (French)

Location: Lisbon, Portugal

EU work permit required: Yes

Job Reference: 52bd5d54f597

Job Views: 4

Posted: 03. 03. 2025

Expiry Date: 17. 04. 2025

Job Description:

Are you passionate about delivering
- tier customer support? Do you thrive in a
- paced environment, solving customer inquiries with precision and care? Join our dynamic team in Lisbon and be part of a global payment solutions project!

What You’ll Do:

1. Assist Spanish-speaking customers via phone, email, and chat, resolving inquiries with efficiency and professionalism.
2. Provide expert guidance on payment transactions, security procedures, and account management.
3. Troubleshoot technical issues and escalate complex cases when necessary.
4. Maintain accurate records of customer interactions and solutions provided.
5. Collaborate with internal teams to enhance customer experience and service efficiency.

What We Offer:

Base Salary: 900 EUR/month (paid 14 times per year).

Complexity Bonus: 50 EUR/month (paid 12 times per year).

Meal Allowance: 7. 23 EUR per working day (net).

Totaling in 15, 348. 72 EUR/year.

Health Insurance: Provided from Day 1 (free after 6 months).

Work Schedule & Flexibility: Two consecutive rotative days off per week.

Career Growth & International Work Environment: Work with a leading global payment solutions provider with career development opportunities in a
- growing industry.

What We’re Looking For:

• Fluent French Speaker (C1+) with strong communication skills.
• English Proficiency (B1+) for internal communication.
• Problem-solving mindset with a
  - centric approach.
• Ability to work on rotational shifts (including nights & weekends).
• Tech-savvy with basic troubleshooting skills.

Hiring Process:

• Application Review: We assess your profile.
• Language Assessment: Demonstrate your Spanish skills.
• Interviews with the Client: Final selection stage.

Relocation Package:

• Reimbursement of Airfare on the 6th month of Contract up to 400 EUR in Economy class.
• Apartment Room with rent of 280 EUR for 12 months.