Payment Solutions Support Specialist (French)
Payment Solutions Support Specialist (French)
Location: Lisbon, Portugal
EU work permit required: Yes
Job Reference: 52bd5d54f597
Job Views: 4
Posted: 03. 03. 2025
Expiry Date: 17. 04. 2025
Job Description:
Are you passionate about delivering
- tier customer support? Do you thrive in a
- paced environment, solving customer inquiries with precision and care? Join our dynamic team in Lisbon and be part of a global payment solutions project!
What You’ll Do:
- Assist Spanish-speaking customers via phone, email, and chat, resolving inquiries with efficiency and professionalism.
- Provide expert guidance on payment transactions, security procedures, and account management.
- Troubleshoot technical issues and escalate complex cases when necessary.
- Maintain accurate records of customer interactions and solutions provided.
- Collaborate with internal teams to enhance customer experience and service efficiency.
What We Offer:
Base Salary: 900 EUR/month (paid 14 times per year).
Complexity Bonus: 50 EUR/month (paid 12 times per year).
Meal Allowance: 7. 23 EUR per working day (net).
Totaling in 15, 348. 72 EUR/year.
Health Insurance: Provided from Day 1 (free after 6 months).
Work Schedule & Flexibility: Two consecutive rotative days off per week.
Career Growth & International Work Environment: Work with a leading global payment solutions provider with career development opportunities in a
- growing industry.
What We’re Looking For:
- Fluent French Speaker (C1+) with strong communication skills.
- English Proficiency (B1+) for internal communication.
- Problem-solving mindset with a
- centric approach. - Ability to work on rotational shifts (including nights & weekends).
- Tech-savvy with basic troubleshooting skills.
Hiring Process:
- Application Review: We assess your profile.
- Language Assessment: Demonstrate your Spanish skills.
- Interviews with the Client: Final selection stage.
Relocation Package:
- Reimbursement of Airfare on the 6th month of Contract up to 400 EUR in Economy class.
- Apartment Room with rent of 280 EUR for 12 months.
-
Informações detalhadas sobre a oferta de emprego
Empresa: TN Portugal Localização: Setúbal
Setúbal, Setubal, PortugalPublicado: 16. 3. 2025
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