Outros Analistas E Programadores, De Software E Aplicações.
Oversee
-
- day delivery operations, ensuring optimal performance.
Manage and monitor infrastructure and product health, proactively addressing issues.
Collaborate with
- functional teams to ensure seamless service delivery.
Lead incident response efforts, minimizing downtime and conducting
- incident analysis.
Manage
- call incident response capabilities and raise the bar on knowledge transfer and training
Provide operational support for the Defect Management process, ensuring the best response to bugs in critical components.
Promote and strengthen adherence to Incident, Problem, and Knowledge Management processes, taking advantage of the best practices from the ITIL4 framework.
Create reporting mechanisms and communication plans for effective information dissemination within Engineering and for other relevant stakeholders.
Identify opportunities for process improvement, automation, and optimization and
- on deliver on those opportunities.
Collaborate with Product teams and Engineering leaders for continuous improvement in stability, reliability, and performance metrics.
Align service management activities with business goals and SLA agreements.
Support incident response processes and communicate resolutions to stakeholders.
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