OTC Specialist - Spanish Speaker Porto

OTC Specialist - Spanish Speaker
Porto
Porto, Porto, Portugal

The Order to Cash Specialist role is responsible for executing
-
- day responsibilities within the areas of Customers’ Billing and Time Management, while adhering to standard processes and procedures. Additionally, the O2C Specialist will work collaboratively with internal and external customers,
- functional teams at various levels to resolve issues. This role requires exceptional customer service skills, a strong attention to detail, and the ability to work independently while assuming ownershipof an assigned portfolio of accounts.

Core Responsabilities:

• Ensure that invoicing is completed in a timely and accurate manner.
• Validate billing attributes and handle exception.
• Support Operations’ Teams in ensuring correct bill rates set up and alignment with customers’ contracts and agreements.
• Monitor deadlines and
  - off times and ensure that quality and complete input is provided by relevant stakeholders.
• Maintain detailed records of customer correspondence.
• Assist with dispute resolution and escalate through the proper channels, if needed.
• Provide support on escalated issues, including such from the BPO and oversight the
  -
  - end billing activities.
• Provide feedback to the O2C Team Lead to ensure the relevance, accuracy and completeness of process maps and desktop procedures.
• Partner with internal departments to ensure accurate invoicing and resolve disputes.
• Adhere to policies related to the O2C process.
• Assist with external and internal audit requests, providing support where needed.
• Promote a culture of exceptional customer service.
• Ability to calmly address and resolve conflicts.
• Comfortably interact with various levels of authority

Technical Competencies:

• A basic knowledge and understanding of the mechanics in the O2C process stream and how these fit into the
  -
  - end financial process environment.
• Effective client service mentality: able to collaborate with stakeholders, employees, and customers to deliver a positive experience.
• Grasp of basic accounting concepts and how O2C processes impact the company’s working capital targets and financial performance.