Order Support Specialist for Turkish Market Lisboa

Order Support Specialist for Turkish Market
Lisboa
Lisboa, Portugal

Order Support Specialist for Turkish Market

About the job Order Support Specialist for Turkish Market

Become an Order Support Specialist for the most
- known consumer electronics brand!

Are you passionate about delivering exceptional customer service and resolving complex issues with precision? We are seeking a dedicated Order Support Specialist to join our client's Retail Back-Office Team. In this role, you will be instrumental in handling escalations from
- facing colleagues, ensuring swift and effective resolution of issues related to the fulfillment of online orders. If you thrive in a
- paced environment and have a keen eye for detail, this opportunity is perfect for you!

The work mode is hybrid for this project, with onsite component in Lisbon (Portugal).

Key Responsibilities:

- Customer Issue Resolution: Handle escalations and complex issues from order induction to delivery, ensuring timely and effective solutions.

- Liaison and Communication: Work closely with partners to resolve issues, removing the customer from the loop for a seamless experience. Communicate resolutions and updates via phone and email.

- Record-Keeping: Perform detailed tasks in SAP, adhering to protocols with utmost accuracy.

- Investigation and Decision-Making: Conduct thorough investigations that impact customer and partner relations, always aiming for quick customer satisfaction.

- Process Management: Manage the entire lifecycle of web purchases, from handling changes to completing RMAs.

Required Experience:

- Language Proficiency: Flawless written and oral communication skills in Turkish (C2) and proficiency in English (B2).

- Residence permit for Portugal or a EU member state citizenship.

- Attention to Detail: demonstrated ability to work with high accuracy, understanding the importance of small details.

- Problem-Solving: Strong proactive
- solving skills, focused on delivering
- centric solutions.

- Autonomy: Proven ability to work independently and make decisions with minimal supervision.

- Customer Satisfaction: Experience in a
- office environment with a strong focus on customer satisfaction.

- Communication Skills: Excellent verbal and written communication skills.

- KPI Focused: Interest in self and team performance metrics, with a positive attitude towards achieving goals.

- Technical Knowledge: Familiarity with SAP is advantageous, but training can be provided.

- Flexibility: Willingness to work overtime occasionally, as this role is directly related to order volume.

- Team Player: Thrive in a collaborative environment where teamwork and camaraderie are valued.

If you are ready to join a dynamic team and contribute to providing the best consumer electronics experience, we want to hear from you! Apply today to become our client's next Order Support Specialist.