Operations Specialist Porto

Operations Specialist
Porto
Porto, Porto District, Portugal

COMPANY GBA Logistics - Portugal

JOB TITLE Operations Specialist

SHIFTS Mon-Fri 40 hours/week

SALARY 1000€ pm

BASE Porto

GBA Logistics has been delivering logistics solutions since 1987 and is a leading
- owned logistics company. We target the top end of the logistics
- chain, and our passion is to solve our customers' problems. We are in the top 50 Logistics Companies in the UK with an annual turnover in excess of £75m. With a base in 5 European countries and a growing presence in mainland Europe, we are looking for an Operations Specialist to play a major role in our Freight Services team.

We’re open 24/7/365 and can provide customers with a suitable vehicle and highly trained driver focused solely on their delivery. From Sprinter vans to 40-tonne artics, GBA has one of the most modern and technologically advanced fleets in the market. We offer the security of a large, established freight partner operating our own fleet of vehicles with highly trained drivers, combined with a flexible, passionate, and innovative approach.

Our people are our most important asset and are crucial to the success of our business. We are one big family and care passionately about the work we do and the service provided to our customers.

Key Responsibilities

1. Ensure all shipments are registered and allocated with the correct driver/vehicle details on the 1 TMS system.
2. Ensure accurate allocation of the subcontractor’s details to meet our targets.
3. Ensure the punctual update of all timings through rigorous monitoring.
4. Maintain effective communication with subcontractors to confirm their understanding of the job details and record this information in the transport monitoring notes.
5. Ensure comprehensive documentation of all relevant details in the monitoring notes, including seal numbers, site time, goods collection/delivery, correct vehicle registration numbers, and driver names.
6. Provide regular updates to customers in line with operational procedures, detailed job status/location/ETA.
7. Provide proactive information to the client in case of delay or unforeseen situation.
8. Ensure that Operations Managers/Coordinators/Sales are promptly informed of any delays or issues.
9. Ensure that queries and complaints are recorded appropriately and escalated to the relevant persons.
10. Ensure all tasks ticked for monitoring on the transport system are tracked in accordance with customer specifications.
11. Address and resolve any client concerns or operational issues in a timely and professional manner, ensuring minimal disruption to service.
12. Other general administrative tasks including data input, etc.

You

1. Be proactive - anticipating when and where problems may occur.
2. Have excellent data analyzing skills.
3. Excellent customer service skills.
4. Have a high level of attention to detail.
5. Be IT literate and able to work across multiple systems.
6. Fluency in English, Portuguese, and Spanish.

What do our people say?

“Family Values and truly are. Will do utmost for staff: Driver allowed to take
- daughter to prom in vehicle. Supported charity bike ride by supplying vehicle. Engaged with staff for helping with problems. ”

“Fair rate of pay. Cycle to work scheme. Employee health care scheme. Made to feel like family. Supportive HR. Team building exercises even if it is a meal and a drink. ”

“Great place to work with good rates of pay throughout. Progression and development are key elements of the business and show a true reflection on how the company wants to help the growth of their employees. ”

“The feeling like you are a part of the business family meant I settled in very quickly as I felt very included and that I could talk to my colleagues. ”

“I am really enjoying working for GBA, management are very friendly and supportive, they respect you. HR department is very welcoming and continuously driving to develop the company, whilst taking onboard and listening to employees' views. GBA offers flexibility within my role and there is a good
- life balance. ”

Culture fit is also vital to this role and we are looking for people who share our values. In a recent employee engagement survey, when asked “what is it like at GBA” the top three responses were “Challenging”, “Interesting” and “Friendly. ” If this sounds like you, then please get in touch.