Operations Specialist Porto

Operations Specialist
Porto
Porto, Porto District, Portugal

COMPANY: GBA Logistics - Portugal

JOB TITLE: Operations Specialist

SHIFTS: Mon-Fri 40 hours/week

SALARY: 1000€ pm

BASE: Porto

GBA Logistics has been delivering logistics solutions since 1987 and is a leading
- owned logistics company. We target the top end of the logistics
- chain and our passion is to solve our customers' problems. We are in the top 50 Logistics Companies in the UK with an annual turnover in excess of £75m. With a base in 5 European countries and a growing presence in mainland Europe, we are looking for an Operations Specialist to play a major role in our Freight Services team.

Our people are our most important asset and are crucial to the success of our business. We are one big family and care passionately about the work we do and the service provided to our customers.

Key Responsibilities

• Ensure all shipments are registered and allocated with the correct driver/vehicle details on the 1 TMS system.
• Ensure accurate allocation of the subcontractor’s details to meet our targets.
• Ensure the punctual update of all timings through rigorous monitoring.
• Maintain effective communication with subcontractors to confirm their understanding of the job details and record this information in the transport monitoring notes.
• Ensure comprehensive documentation of all relevant details in the monitoring notes, including seal numbers, site time, goods collection/delivery, correct vehicle registration numbers and driver names.
• Provide regular updates to customers in line with operational procedures, detailed job status/location/eta.
• Provide proactive information to the client in case of delay or unforeseen situation.
• Ensure that Operations Managers/Coordinators/Sales are promptly informed of any delays or issues.
• Ensure that queries and complaints are recorded appropriately and escalated to the relevant persons.
• Ensure all tasks ticked for monitoring on the transport system are tracked in accordance with customer specifications.
• Address and resolve any client concerns or operational issues in a timely and professional manner, ensuring minimal disruption to service.
• Other general administrative tasks including data input, etc.

You

• Be proactive - anticipating when and where problems may occur.
• Have excellent data analysing skills.
• Excellent customer service skills.
• Have a high level of attention to detail.
• Be IT literate and able to work across multiple systems.
• Fluency in English, Portuguese and Spanish.

GBA Logistics is an equal opportunities employer. Our recruitment process is fair and equitable to ensure that all candidates are duly considered and supported. If you require any reasonable adjustments during the recruitment process, please email our recruitment team via recruit@gbalogistics.com.

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Transportation, Logistics, Supply Chain and Storage