Operations Customer Expert Lisboa

Operations Customer Expert
Lisboa
Lisboa, Portugal

Location: Lisbon, City Center

Application Deadline: Feb 24th

Join a dynamic,
- growing leader in direct insurance sales, where innovation, quality, and people drive success. With over 3 million customers and 2, 000+ employees, our client is reshaping the industry with
- edge technology, personalized solutions, and exceptional service. Be part of this journey and make a difference as an Operations Customer Expert, supporting the Spanish market.

Your Role: What You'll Do

As part of the Operations Customer Team, you will:

• Provide
  - quality support through voice and email channels.
• Manage claims efficiently, ensuring customer satisfaction.
• Leverage sales skills to identify
  - selling opportunities.
• Deliver exceptional service, fostering strong customer relationships.

What Were Looking For

We value skills and attitude over experience, but having these qualifications is a plus:

• Experience: 6+ months in customer service and/or sales.
• Communication Skills: Proficiency in managing both voice and email communication.
• Tools: Knowledge of PDEADS (preferred, but not mandatory).
• Language: Fluency in Spanish and English (training provided in English).

Why Join Us?

We invest in our people with comprehensive support, competitive pay, and exciting benefits:

Compensation & Benefits

• Training Compensation: 92. 80 EUR per week during a 12-day training program (8 hours/day).
• Salary Options:
  • 1, 240. 66 EUR /month: Includes base salary, holiday bonuses, Christmas bonus, and food allowance.
  • 1, 040. 66 EUR /month: Includes base salary, holiday bonuses, Christmas bonus, food allowance, and room allowance.
• Additional Perks:
  • Private health insurance.
  • Meal card and holiday bonuses.

Relocation Support

• Relocation Assistance: Airport
  - up, administrative support, and reimbursement of initial flight expenses.
• Annual Travel: Complimentary
  - trip flight to your home country (EU residents).
• Accommodation:
  • Fully furnished,
    - rented apartments with utilities included (water, gas, electricity, internet, cable TV).
  • Apartments located 20-60 minutes from the workplace.
  • Essentials provided: bed sheets, pillow, and towel.
• Cultural Integration: Free Portuguese lessons, sports activities, cooking classes, and more!

Schedule

• Hours: 40 hours/week (8 hours/day with a 1-hour lunch break).
• Days: Monday to Friday, rotational shifts between 7:30 AM and 5:00 PM.
• Days Off: Two days off weekly, determined by the shift manager. Shifts communicated 4 weeks in advance.

What to Expect in the Hiring Process

1. Application Review: Well evaluate your application.
2. Online Language Tests: A quick assessment of your language skills.
3. Client Interview: An opportunity to shine and demonstrate your fit for the role.

Contract Details

• Trial Period: 1 month.
• Type: Temporary contract with potential for renewal and permanency.

Ready to shape the future of insurance with a company that values innovation and people? Apply today and take the first step toward a fulfilling career in Lisbon!

Apply Now!