Operations Customer Expert in Lisbon (Dutch Speaker) Lisboa

Operations Customer Expert in Lisbon (Dutch Speaker)
Lisboa
Lisboa, Lisboa, Portugal

Are you passionate about delivering premium customer experiences? Step into a role where quality service, attention to detail, and customer satisfaction are at the heart of everything you do.

We're looking for individuals who take pride in offering
- level customer care, who enjoy solving problems, and who can communicate clearly and confidently. If you're fluent in Dutch or Flemish, thrive in a multicultural environment, and are ready for a new opportunity in sunny Lisbon, this could be the right move for you.

Your responsibilities and impact as an Operations Customer Expert will be:

• Supporting customers through multiple channels (voice, email, chat) in Dutch/Flemish and English
• Understanding customer needs and providing accurate, efficient solutions
• Ensuring a smooth and professional experience in every interaction
• Resolving issues on first contact whenever possible
• Staying informed about products and services to offer clear guidance
• Identifying opportunities for customer satisfaction and loyalty through thoughtful recommendations

Skills, qualifications, and qualities you’ll bring:

• Native-level fluency in Dutch or Flemish and a solid command of English (minimum B2 level)
• Excellent communication skills and a
  - focused attitude
• Problem-solving mindset with a calm, friendly approach
• Previous experience in customer service or sales is a plus
• EU citizenship or a valid Portuguese residence permit

What’s in it for you:

• 12-month contract, with potential for
  - term or permanent employment
• Full-time (40h/week), rotating shifts between 07:00 and 19:00
• Gross monthly salary with accommodation: 1, 150€
• Gross monthly salary without accommodation: 1, 409€
• Performance bonus: up to 100€/month
• Paid training: 20 days, 42. 72€/day
• Health insurance from day one
• Relocation support and optional shared housing
• International,
  - focused workplace in Lisbon

About your future company:

You’ll be joining a global leader in customer experience solutions, working in a vibrant international team based in Lisbon. This company supports some of the world’s most
- known premium brands and is known for its commitment to employee development and workplace culture.