Operations Customer Expert I Spanish Market Lisboa

Operations Customer Expert I Spanish Market
Lisboa
Lisboa, Lisboa, Portugal

Are you passionate about customer service and ready to take on a dynamic role that blends customer support and sales? Join us for a rewarding career where innovation, quality, and people are at the heart of everything we do!

Role and Responsibilities:

As an Operations Customer Expert I, you will:

• Provide excellent customer support for the Spanish market.
• Handle customer service tasks, manage claims, and perform
  - selling.
• Communicate effectively via voice and email, ensuring
  - tier service delivery.

Requirements:

• Minimum of 6 months of experience in customer service and sales (preferred).
• Strong ability to manage communication through voice and email efficiently.
• Proficiency in Spanish (essential) a
  - native or native level with B2 English
• Ability to work with new software programs and adapt to technology.
• A valid residence card for Portugal OR a EU member state passport (a MUST)
  

Working Hours:

• Full-time role: 40 hours per week (8 hours a day, plus 1 hour lunch break).
• Shifts are rotational, from Monday to Friday, between 7:30 AM and 5:00 PM.

Training:

• Intensive 12-day training to equip you with all the knowledge needed for success.
• Training is conducted in English, with daily working hours of 8 hours.
• Completion of training is required with at least 85% accuracy on the final test.

Trial Period:

• 1-month trial period after the contract signing. Performance during this period will impact the final decision for continued employment.

Location:

• Your workplace is located in Lisbon, Portugal, with convenient access to public transport.

If you are passionate about delivering outstanding customer service and are excited to contribute to a leading industry, apply today to start your career with us!