Operational Business Analyst Lisboa

Operational Business Analyst
Lisboa
Lisboa, Lisboa, Portugal

Do you have experience working with CRM systems, particularly migration of legacy systems? Would you like to bring your expertise to one of the world's largest insurance companies? If so, then we would love to hear from you!

We have a new opportunity for an Operational Business Analyst to join our Madrid office on a
- term contract basis until the end of 2025 (16 months FTC).

The Operational Business Analyst – EMEA is responsible for the execution and delivery of migrating the core consumer CRM system for our consumer line. Insurance policies are to be migrated from System6 (current system) to Catalyst (target system). The jobholder works closely with an IT Migration Business Analyst, who focuses principally on the migration approach, criteria, design, and planning. As a regional role, the individual will build relationships and collaborate with a broad range of operational/business leaders across EMEA, as well as the system development team based out of the US.

This is an excellent opportunity for a professional with a proven track record who can make an immediate impact to mitigate inherent risks associated with migration of legacy CRM systems.

Key Responsibilities:

Act as the regional lead from operations to drive the migration within EMEA (18 countries on the system)

• Consumer Operations is responsible for running billing, keeping CRM systems up to date, and making sure new customers and sponsors/partners are onboarded.
• Partner with key members of the program team, technical delivery partners, and the business to meticulously plan the business and technical migration activities.
• Build the detailed migration checklist in conjunction with the operational stakeholders and IT team to ensure there are the right quality gateways and
  - making points mapped in the integrated plan.

Drive & Implement Best Practice

• Provide ongoing thought leadership and continually challenge operational processes and systems to ensure these are
  - focused and efficient with the underlying principle of ‘once-and-done’.
• Implement and provide regional governance for operational migration guidelines where appropriate.
• Initiate and oversee the implementation of policies and procedures.

Execute migration

• Work alongside operational teams to develop test plans.
• Partner with the operations team to complete UAT testing.
• Track and report any bugs and issues. Assess the impact on the actual migration.

Roll Back Scenarios

• Closely work with the IT team to develop detailed
  - back scenarios and plans in case of serious failures during the migration.
• Ensure that
  - live support arrangements are planned and coordinated, leading and supporting the transition into hypercare.

Training

• Work with local operations teams to ensure any training on the target system is delivered.

Qualifications:

• Advanced level English (C1/C2).
• Empathy and passion for getting
  - quality results.
• Proven track record of working with senior stakeholders in a regional role.
• Ability to simplify complexities & communicate issues/opportunities to all levels of management.
• Ability to collaborate across countries and functions to achieve outcomes/results.
• Strong Emotional Intelligence (EQ) and ability to network across stakeholders to get things done.
• Problem-solving mindset and project skillset.
• Strong experience in the use of MS Excel.
• Ability to work in a complex, matrixed environment.
• Strong understanding of core operational technologies.

What We Offer in Return:

• 30+ days of vacation a year.
• Fixed-term contract until the end of 2025.
• 2 days working from home option + additional flexible days.
• Working from home allowance.
• Entry time flexibility.
• Private medical insurance.
• Life and accident insurance.
• Pension plan.
• Stock purchase plan.
• Gympass.
• Employee assistance program.
• Comprehensive Learning & Development offer.

Integrity. Client Focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation, or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.

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