Online-TV Specialist (German Speaker) Braga

Online-TV Specialist (German Speaker)
Braga
Braga, Braga, Portugal

Quality and Service is what it is all about in today’s world for companies to remain competitive. This famous online video platform is looking for you to join their customer service specialist team in Lisbon!

Your responsibilities and impact as an Online-TV specialist will be:

• Ability to empathize with customers, take personal ownership of issues they are reporting, and remain calm while resolving difficult situations.
• Communicate and collaborate with External TV & Media partners comfortably using emails, phone, calls etc.
• Being in contact with other departments and redirecting related cases and issues to responsible departments.
• Ensuring and participating in the success of your department.
• Follow proper diagnosing, escalation and security procedures.

Skills, qualifications and interests you need to succeed in this role:

• A native level of German and at least a B2 level of English.
• Strong business and communication skills.
• Proficient with Microsoft, Excel and/or similar applications to carry out data.
• 2 years of Customer Service experience in a contact center (preferable).
• Knowledge of the value and impact that a good customer experience can create.
• Being an attentive listener, comfortable and skillful at communicating with people.
• Being energetic, innovative and working proactively at a fast pace.
• Excitement about intercultural communication and the expatriate lifestyle.
• Living in or willing to relocate to Lisbon for an international career and life experience.
• Having a valid Portuguese work permit (required).

What's in it for you?

• Schedule: 40h/week in rotative shifts (Mon-Fri. , 8 AM to 8 PM).
• Competitive Salary (depending on your experience).
• Meal vouchers + Transportation allowances.
• Private health insurance after 6 months.
• Relocation Package.
• Pleasant and inspiring working atmosphere in an international environment.
• Opportunity to be part of a rapidly expanding global organization working with world famous brands.
• Professional development and clear career path.
• Training & development opportunities.
• Free fruit, coffee, tea and water and a lot more!

Your Future Company:

Working in sunny Lisbon at one of the world's leading professional services companies operating in the technological and digital field. Your prospective new employer is a diverse community of more than 300, 000 people working together. The team is caring and supportive and believes in continuous improvement to take their careers to new places. On top of that, it's a diverse environment seeking the highest level of equality.