Olympic Core Banking Support Analyst Lisboa

Olympic Core Banking Support Analyst
Lisboa
Lisboa, Lisboa, Portugal

Job Description:

Would you like to work on interesting projects with renowned clients? At ALTEN we believe that knowing and meeting our consultants' expectations is a key factor in our success. Our consultants make a difference. Do you want to make a difference too?

We are looking for a Olympic Core Banking Support Analyst to support projects for large companies present in Lisbon.

The candidate will provide support for WM Core Banking Application (Olympic) and related interfaces. Will play a major role in handling Incidents, BAU service requests,
- users queries, and Application Support activities in shifts.

Main Tasks:

• Provide L2 Application support to
  - users;
• Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures;
• Provide a high level of customer services and maintains customer’s trust and confidence by creating positive customer relationships;
• Adhere to Service Level objective target and roadmap;
• Maintain / Enrich knowledge articles.

Technical skills:

• AS400 and Unix troubleshooting skills – Mandatory;
• Strong knowledge on SQL queries, data analysis;
• Familiar with Production support tools like Service
  Now and JIRA is a plus;
• Olympic / Midas knowledge;
• English - Expert;

Qualification & Experience:

• Total 5+ years of overall IT experience.
• Total 2+ years of in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange);
• With good knowledge on general ledger and general accounting schemes of financial products;
• At least 1 to 2 years of experience as first &
  - line (L1 and L2 support).

Soft skills:

• Strong critical thinker with problem solving approach;
• Excellent verbal and written communication skills;
• Willingness to continually update and enhance skills;
• High level of persistence,
  - do attitude &
  - activeness.

Location: Working Model - 100% at the Lisbon office.

What We Offer:

Contract with competitive salary.

Opportunity to work in a collaborative and innovative environment.

How to Apply:

If you meet the qualifications and are excited about this opportunity, please send your resume to amanda. deamorim@alten. es

We want to hear from you!