Olympic Core Banking Support Analyst Lisboa

Olympic Core Banking Support Analyst
Lisboa
Lisboa, Lisboa, Portugal

Your connection with Aubay starts in the following lines:Aubay Portugal is a multinational French company, in Portugal since 2007. We have offices in Lisbon and Oporto and we are a specialized consultant in Management, Implementation, Development and Maintenance of Information Systems. We have more than 150 active partners and we operate in sectors such as banking, insurance, telecommunications, services, energy and transports. What are you going to do? Providing Level 2 application support, troubleshooting and resolving incidents to minimize disruptions;Escalating unresolved tickets to the appropriate teams, following established guidelines and procedures;Ensuring a high level of customer service, building trust and maintaining positive relationships with
- users;Adhering to Service Level Objectives (SLOs) and contributing to the achievement of roadmap goals;Maintaining and enriching knowledge articles, ensuring
-
- date documentation for future reference. What are we looking for? +5 years of overall IT experience;+2 years of experience supporting banking products, including Investment Instruments, Corporate Actions, Loans, Deposits, Remittance, and Foreign Exchange;Good understanding of general ledger and accounting schemes related to financial products;Previous experience in
- and
- line support (L1 & L2);Proficiency in AS/400 and Unix troubleshooting;Strong SQL skills, including query writing and data analysis;Knowledge of Olympic or Midas banking systems;Familiarity with production support tools such as Service
Now and Jira (is a plus);Critical thinking and strong
- solving abilities;Excellent communication skills;Fluency in English, spoken and written (mandatory). What do we have to offer you? Health Insurance;Feedback&Coffee – the system that includes Aubay’s Performance Management Cycle, with regular moments of feedback and the Career Progression Model;Working model: hybrid/remote/on-site;A Training Academy designed to think of you and your needs. You can count on technical and behavioural training sessions (e-Learning and classroom), Meet&Techs, Webinars and Mentoring;Events and Teambuildings. What makes us different? Our organizational culture is based on values such as transparency, team spirit, regular feedback and continuous learning;Reference prizes and birthday present;We don’t have a dress code;We know your name and all address each other informally;You will grow in good company. Isn’t this one of the ways in which to develop professionally? If we got your attention, we now hope to spark your enthusiasm. Ready for the first phase? We are waiting for you at cdias@aubay. pt
Personal Data collected by AUBAY PORTUGAL as Data Controller, regarding the identification, contact and professional capabilities of the candidates, in the present procedure, will be processed for the application analysis, having in consideration that the processing is conducted in order to to take the steps, at the request of the data subject, prior to entering into a contract;Personal data sent through the present application will be kept by Aubay during the application procedure and will remain stored whilst updated (for one year period). The collected data might be transferred or include other processing actitivites, as long as the data subject is informed, in the occurrence of a standard application and selection procedure, for the compliance of legal obligations for the time required by law. For any queries or request regarding personal data protection rights, the Data Subject may contact AUBAY PORTUGAL’s headquarters in Avenida Duque D`Ávila, nº46 em Lisboa or use the DPO’s
- mail - dpo@aubay. pt. The Data Subject also has the right to file a complaint with the National Data Protection Authority – www.cnpd. pt. (please do not include data regarding racial or ethnical origins, political opinions, religion, philosophy, biometrical data, health data, sexual life and orientation, or relating to criminal convictions and offences. )