O2c Team Leader - Collections And Claims (Lisbon) - Immediate Start, Lisboa Lisboa

O2c Team Leader - Collections And Claims (Lisbon) - Immediate Start, Lisboa
Lisboa
Lisboa, Lisboa, Portugal

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O2c Team Leader - Collections And Claims (Lisbon) - Immediate Start, Lisboa

Client:

Gigroup

Location:

Lisboa, Portugal

Job Category:

Retail

-$0-0/monthly

EU work permit required:

Yes

Job Views:

45

Posted:

23. 01. 2025

Expiry Date:

09. 03. 2025

Job Description:

We are looking for a focused O2c Team Leader - Collections And Claims (Lisbon) to join our diverse team at GIGROUP in Oeiras. Growing your career as a Full Time O2c Team Leader - Collections And Claims (Lisbon) is an amazing opportunity to develop competitive skills. If you are strong in people management, communication and have the right drive for the job, then apply for the position of O2c Team Leader - Collections And Claims (Lisbon) at GIGROUP today!

We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector.

We are currently looking for a Collections / Claims Team Lead. Reporting to Collection, Credit, Billing and Payment Application Supervisor this professional will be leading a team in Collection for one of our Markets.

A day in the life of. . .

1. Manage customer/account queries to ensure sales ledger balances are clean on customer account;
2. Successful management of due and overdue balances on customer account, ensuring Collections team maximizes On Time Payment for all Customers;
3. Responsible to notify Markets of uncollectable debt risks & mitigate where possible;
4. Supervise intensive collection activities based on Market Collection Strategy;
5. Supervise incoming collection concerns from the customer and internal stakeholders;
6. Lead implementation and execution of team’s daily activities and functions in team;
7. Ensure Global and E2E compliance for activities performed in team;
8. Work on implementation of O2C plans and objectives, in line with the strategy;
9. Monitor, perform and execute the performance service level agreements (SLA’s) and indicators of services (KPI´s);
10. Drive action plans to correct deviations in services and ensure process improvement;
11. Perform Continuous Improvements programs and standardization of processes across all markets in scope;
12. Leads the team in establishing and accomplishing objectives as aligned with the stream priorities;
13. Evaluates team performance and conducts regular appraisals.

What will make you successful

1. Ability to develop and lead a team, previous experience in the role necessary;
2. Successful experience in delivering services through Shared Service partners;
3. Knowledge in Financial area;
4. Good stakeholder management skills;
5. Knowledge in SAP solution;
6. Solid knowledge of MS office, particularly Excel and reporting tools (e. g. Power Bi);
7. Strong leadership skills;
8. Strong level of English and one of the following languages: French, German, Spanish or Italian;
9. Demonstrated competency in project participation and execution;
10. Good communication skills, both written and verbal, to effectively address and influence internal and external customers;
11. Good planning and organizational skills;
12. Adaptability to change and cope in
    - paced environment;
13. Analytical capability;
14. Continuous improvement mindset.

We offer:

• Direct contract with our client.
• Competitive salary and annual bonus according to your performance.
• Flex Benefits - you can choose what benefit is more suitable to you.
• Hybrid work schedule (Oeiras, Lisbon)
• Career progression and possibilities for International Career.
• Initial and continuing training.

We're waiting for you!

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Benefits of working as a O2c Team Leader - Collections And Claims (Lisbon) in Oeiras:

• Excellent benefits
• Opportunities to grow
• Competitive salary