O2C Delivery Lead Lisboa

O2C Delivery Lead
Lisboa
Lisboa, Lisboa, Portugal

In partnership with one of our clients, a leading german automotive company, Randstad is recruiting for a O2C Delivery Lead position.

Company Description :

They are a part of a strong international team and a leading player in the commercial vehicle manufacturing and transport solutions sector. As part of a global group, they are commited to innovation, operational excellence, and shaping the future of mobility.

Their newly established Global Business Services (GBS) united is dedicated to optimizing and streamlining
-
- end business processes across finance, human resources, sales support, and procurement. With delivery centers spanning multiple locations worldwise, they focus on quality, efficiency, and continuous improvement to ensure seamless service delivery.

GBS plays a strategic role in the company's
- term success, actively contributing to its growth and development.

By joining them, you will be a part of a
- thinking team that drives impactful change and supports a dynamic operational environment.

responsabilidades chave

The O2C Delivery Lead will be responsible for overseeing all GBS O2C operations staff. This role focuses on managing daily operations, ensuring adherence to processes and maintaining service quality to GBS clients

The key responsibilities of this role are:

Leadership and Management:

Lead, manage and steer the sales and customer service operations teams to achieve performance targets

Monitor daily operations to ensure efficiency and quality

Foster a positive and collaborative work environment

Motive and develop talent pipeline

Ensure knowledge retention in the GBS organization

Process Adherence:

Ensure team adherence to established processes and procedures

Implement continuous improvement initiatives to enhance operational efficiency

Monitor compliance with company policies and regulatory requirements

Service Quality:

Maintain and increase high standards of service quality in all sales operations

Address and solve any operational issues or customer complaints promptly

Develop and implement strategies to improve customer satisfaction

Support required quality processes i. e ISO certification and audits

Reporting and Analysis:

Prepare and present operational reports and performance metrics regarding sales operations

Analyze data to identify trends and areas for improvement

Implement corrective actions based on analysis and feedback

Stakeholder Management:

Collaborate with internal and external stakeholders to support business objectives

Communicate effectively with management and other departments

Build and maintain strong relationships with key stakeholders

competências

Education and Experience Requirements

Minimum 7 years of experience in a leadership / management role

Experience in sales and customer service operations ideally in automotive sector, in a multinational company; experience in a GBS / SSC environment is highly valued

Skills and Competencies

Good knowledge of sales and customer service processes

Excellent communication and interpersonal skills, with strong leadership and team management abilities

Highly organized with strong attention to detail and ability to manage multiple priorities and deadlines

Customer-focused mindset with a commitment to providing
- quality service

Fluency in English is required; proficiency in German is a plus

principais benefícios

Working in a dynamic environment with vibrant team spirit

Career opportunities within the company

Home office policy of 2 days / week

Additional days off on Dec 24th and 31st

Birthday off

Referral Bonus

Life Insurance

Health Insurance, extended to family members