Norwegian-Speaking Customer Support Expert In Lisbon Lisboa

Norwegian-Speaking Customer Support Expert In Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Description

As a Customer Service Representative, you will:Respond to inbound customer requests, documenting relevant case information
Ensure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels (as assigned)Respond appropriately or escalate customers to higher tiers of support as defined and documented
Collaborate with other technicians to resolve or properly close help tickets

Requirements

Your qualifications
Our client is a great match if you:Have a high level of Norwegian (written and oral) and fluent in English (B2)Possess excellent writing and verbal communication skills to simplify technical language for
- technical users
Demonstrate patience when communicating and solving issues
Stay
-
- date with the latest IT and
- related trends
Are proactive,
- motivated, and a great team player
If you feel you don't check every box, we still encourage you to apply. Our client will do their best to match you with the right job, whether it's this one or another role.

Offer

In this role, we offer benefits that help you support your unique lifestyle:Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonus
Central location in Lisbon, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes

Conocimientos:Customer Service, Help Desk, Costumerservice