(Norwegian/Danish) Technical Customer Advisor Lisboa

(Norwegian/Danish) Technical Customer Advisor
Lisboa
Lisboa, Lisboa, Portugal

(Norwegian/Danish) Technical Customer Advisor

About the job

Type of position: Full-time position

Key languages: Fluent level of Norwegian or Danish

Sector: Customer Service / Technical Support

About our Client: Would you like to work for the most famous search engine company in the world? You will be working on an exciting project and have access to a tool lab where you can get familiar with all the smart home devices that you will be providing support for. Does it sound like a great opportunity to you? We think so too!

The Offer:

• Assist the customer by phone, emails, and chat;
• Offer technical assistance on the tools (smart home devices: cameras, virtual assistant, etc. );
• Troubleshoot and define the correct escalation process when necessary;
• Show yourself always available to understand and ask clear questions to help the customer;
• Identify, study, and propose the best solution to help your customer;
• Gather all relevant information into the system;

Requirements:

• Excellent communication skills in Norwegian or Danish + intermediate level in English;
• Experience in technical troubleshooting is a plus;
• Genuine caregiver with a problem solver mind;
• Comfortable with phone calls, email writing, and social media;

The Offer Continued:

• Attractive salary package (with performance bonuses);
• Permanent contract;
• Accommodation provided for a special fee if necessary;
• Initial training and continuous learning opportunities;
• Monthly team building activities;
• Great office space and an amazing customer service team to work with!

The Process:

• Submit your application and don't forget to send an updated CV;
• Get a call from our Recruitment Specialist;