Nordics Customer Advisor Lisboa

Nordics Customer Advisor
Lisboa
Lisboa, Lisboa, Portugal

Are you passionate about customer support? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities by offering the best quality service to their customers while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:

• Answer inbound calls and customer inquiries;
• Provide support and direction to customers and resolve customer service issues in a timely and empathetic manner;
• Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database;
• Troubleshoot through the use of open questions, support documents, and system training;
• Offer recommendations to common problems or frequently asked questions;
• Fluency in Swedish, Finnish, or Norwegian (C2 Level or Native);
• Good knowledge of English (B2 level);
• Typing Speed: 25 words per minute;
• Availability to work in rotating shifts;
• Previous experience or contact with clients;
• Good listening and empathy skills;
• Team spirit and flexibility.