Night Manager Lisboa

Night Manager
Lisboa
Lisboa, Lisboa, Portugal

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"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family. ’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

We are looking for a Night Manager to join our
- opening team at Andaz Lisbon.

Expected to open in Mid-End 2025, Andaz Lisbon will offer guests an exciting new luxury lifestyle hotel in the Portuguese capital – and it will represent a key milestone in Hyatt’s continued brand growth in Southern Europe. Andaz Lisbon is set to become the second Hyatt-branded hotel in Lisbon. Located in the center of Lisbon’s bustling Baixa district and situated along the main pedestrian road, Rua Augusta, the hotel will be comprised of five separate buildings, including the former offices of one of the major banks in Portugal, Banco Português de Investimento (BPI). This central building of the hotel will offer 170 guestrooms, with the surrounding four satellite buildings of the hotel offering guests various private suites to choose from. This unique Urban Resort in the city center will allow guests to fully embrace the locale and experience authentic Lisbon.

Job Summary:

We are seeking a highly motivated and experienced Night Manager to join our team at our luxury hotel. This role involves a crucial role in ensuring the smooth operation of the hotel during the night shift. Here are some key responsibilities and qualifications typically associated with this role:

Responsibilities:

1. Guest Services:
   • Ensure a high level of guest satisfaction by providing professional and courteous service.
   • Handle guest complaints, requests, and emergencies efficiently.
   • Oversee the
     - in and
     - out process for late arrivals and early departures.
2. Security and Safety:
   • Monitor the security of the hotel and ensure the safety of guests and staff.
   • Conduct regular inspections of the property to identify and address any potential security or safety issues.
3. Night Audit:
   • Oversee the night audit process, including balancing financial transactions and generating reports.
   • Ensure all financial records are accurate and
     -
     - date.
4. Staff Management:
   • Supervise and support night shift staff, ensuring they adhere to hotel policies and standards.
   • Conduct briefings for night staff to inform them of nightly activities, VIP arrivals, and special requests.
5. Operations:
   • Coordinate with other departments to ensure smooth operations during the night.
   • Address any operational issues that arise and ensure they are resolved promptly.

Qualifications:

• Experience: Previous experience in a similar role within the luxury hotel industry is often required.
• Skills: Strong communication,
  - solving, and leadership skills. Ability to multitask and work well under pressure.
• Knowledge: Familiarity with hotel management software (e. g. , Opera) and a good understanding of hotel operations.
• Languages: Proficiency in multiple languages can be an advantage, especially in international hotels.

This role is vital for maintaining the hotel's reputation and ensuring guests have a comfortable and safe experience during the night.

If this sounds interesting, and a little bit like you, go ahead - click and apply! We look forward to hearing from you!

Care Connects us at Hyatt - we open doors, we welcome you and we care.

And we offer a great range of benefits, including:

• Long term career growth opportunities
• A motivated and connected team
• 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts
• And a company that truly cares

Be part of something bigger. Make a difference in the lives of those around you. Join a company that values empathy, wellbeing, respect, integrity, experimentation, and inclusion. Discover why Hyatt is consistently ranked as one of the world's best places to work.