Network Operation Centre (NOC) Engineer - Telecommunications Lisboa

Network Operation Centre (NOC) Engineer - Telecommunications
Lisboa
Lisboa, Lisboa, Portugal

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Network Operation Centre (NOC) Engineer - Telecommunications, Lisbon

Client:

1GLOBAL

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required:

Yes

Job Reference:

fbc5f275fd5a

Job Views:

7

Posted:

23. 01. 2025

Expiry Date:

09. 03. 2025

Job Description:

Welcome to 1GLOBAL, a dynamic and innovative force in the intersection of telecommunications and technology. Founded by two visionary technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL is a privately owned company with a clear mission to connect the world, seamlessly. With over 100 million dollars in revenue and being both profitable and cash generative, 1GLOBAL has the ability to fund its massive growth without relying on external funding.

As a global specialty telecommunications provider, 1GLOBAL serves financial institutions, enterprises, mobile network operators, and consumers across 42 countries, offering fully regulated voice, data, and SMS services. As pioneers in the e
SIM revolution, we’ve built a complete ecosystem that drives our growth with partners such as Apple, Palo Alto Networks and Google, while attracting customers like Goldman Sachs, JP Morgan, Revolut, Netflix and Tesla.

Join us at 1GLOBAL and be part of that journey of massive growth, while forming the future of the global communication industry!

Position Overview

We are looking for a talented NOC Engineer (Front Office Engineer) who enjoys working autonomously, communicating effectively and is comfortable working in a
- paced environment.

This role and the team will be located in Lisbon. We are looking for someone who is humble, hungry and smart; with a strong track record in a similar role at
- led growth companies.

Key Responsibilities

• First/Second tier support of failures on platforms/services, following established procedure, to provide a fix and mitigate the impact to the end customer whenever possible.
• Address internal/external support requests raised via the agreed processes and interfaces.
• Escalate complex incidents to third level support (internal/external) teams and/or partners with the proper troubleshooting.
• Maintain a repository of documentation, configuration, and procedures to effectively operate the systems, platforms, and services.
• Collaboration with Customer Facing teams, such as Customer Services and Service Delivery Managers.
• Daily collaboration with internal 3rd level teams.
• Collaborate in Technical crisis management, Incident room activation and closure.

Requirements

Qualifications

Technical Requirements:

• Degree in Telecom Engineering or Computer Science or equivalent experience.
• Proven experience on CORE/RAN network troubleshooting with the following network protocols: SS7, MAP, SIP, CAP, ISUP, DIAMETER, among others.
• Knowledge on Io
  T ecosystem is a plus.
• Ability to manage incidents that involve complex networks, services, and systems.
• Proficient in English and great ability to communicate clearly and concisely.
• Availability to work in 24/7.

Personal Qualities:

• Able to work independently, with minimum supervision with strong analytical capabilities and a
  - focused mindset.
• Team player mentality to be part of a large,
  - cultural environment.
• Detail conscious, highly organized and methodical with a strong work ethic.
• Critical thinking and continuous improvement mindset.
• Experience in working in a 24/7 Network Operations Center environment is a plus.
• Comfortable in a
  - paced, intense, and demanding environment.

Why 1GLOBAL?

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 40%
  -
  - year under the leadership of successful tech entrepreneurs.
• Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.
• Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly be exposed to talented and driven individuals.
• Dynamic Work Environment: Thrive in a collaborative,
  - paced workplace where innovation is encouraged, and every contribution counts.
• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a
  - edge field.
• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
• Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
• Get Things Done Attitude: Be part of a
  - driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.