Native German or French Customer Support in Braga Braga

Native German or French Customer Support in Braga
Braga
Braga, Portugal

Responsibilities:

• Provide excellent customer support to German or French-speaking customers via phone, email, and chat
• Assist customers with
  - related questions, service inquiries, and account issues
• Resolve customer complaints with a focus on customer satisfaction
• Accurately document customer interactions and maintain customer records
• Collaborate with internal teams to resolve complex issues and escalate when necessary
• Maintain
  -
  - date knowledge of company products, services, and procedures
• Deliver customer service in line with the company's standards and policies

Requirements:

• Native speaker of German or French (required)
• Good level of English (written and spoken) for internal communication
• Previous experience in customer support or a similar role is an advantage
• Excellent communication and
  - solving skills
• Ability to work in a
  - oriented environment
• Strong attention to detail and organizational skills
• Flexibility to work shifts and meet customer needs

What We Offer:

• Competitive salary package
• Full training and ongoing support
• Career development opportunities
• Dynamic and multicultural work environment
• Opportunity to work with a leading international company