NAC Business Analyst and Reporting Specialist (f/m/d)
Job Description - NAC Business Analyst and Reporting Specialist (f/m/d) (MER0003K2B)
NAC Business Analyst and Reporting Specialist (f/m/d) Group : Mercedes-Benz Group AG
Description
We are seeking a highly motivated and skilled team player to join our team. If you want to apply, please send your updated resume.
About Us
- The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization.
- We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of
- sales areas.
- We take pride in creating an environment that promotes collaboration and encourages learning.
- We use English as our internal official language, and work in 12 different European languages.
Job Description
As an NAC Business Analyst and Reporting Specialist your responsibilities will include:
- Monitoring claim trends by analysing recurring fault codes and identifying unusual patterns.
- Making use of data analysis and BI tools to generate reports and dashboards with useful insights.
- Reviewing and updating
- set claim tables and parameters to enhance automation and accuracy, while defining thresholds and criteria for manual claim reviews based on cost, volume, local requests, or other risk indicators.
- Handling claims assessment with the goal of avoid unjustified service contract costs for the company.
- Collaborating with
- functional teams across Europe on the full range of Mercedes-Benz
- sales areas to identify solutions and provide answers to continuously meet our customers´ and stakeholders´ expectations.
- Contributing to process optimization and providing strategic support in reporting and data analysis.
Qualifications
Qualifications
- University degree in data analysis or a related field, or equivalent professional experience.
- Fluent in English as corporate language (mandatory).
- Nice to have: native or excellent level of another European language (German, English, Portuguese, Italian, Spanish, French, Dutch, Swedish, Danish, Polish, Czech, Slovak)
- Strong analytical and
- solving skills.
- Ability to analyse, plan and prioritize.
- High team spirit, autonomy, proactivity, flexibility, and dynamism.
- Advanced knowledge of BI tools (Qlik knowledge is considered a plus)
- Advanced proficiency in data analysis tools and ability to interpret large datasets.
- Proficiency in Microsoft Office Suite, with a strong emphasis on Excel.
- Strong focus on customer satisfaction.
- Experience in automotive sector and customer care is valued.
What We Offer:
- Integration in an international and dynamic department.
- A
- oriented work environment with continuous learning opportunities.
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