Modern Workplace Engineer Lisboa

Modern Workplace Engineer
Lisboa
Lisboa, Lisboa, Portugal

Modern Workplace Engineer

Apply locations Portugal, Lisbon time type Full time posted on Posted 3 Days Ago job requisition id R0016857

Job Type: Permanent

Build a brilliant future with Hiscox

The Role

Hiscox is hiring a Modern Workplace Engineer to work within our IT Services infrastructure team. The IT Services (ITS) function consists of ~100 IT professionals that deliver and maintain the technology that enables everyone at Hiscox, our partners and our customers; every hour of every day. Our business is fast moving, quick to decide and we have rapidly evolving targets and priorities. You will be used to working in a similar environment and will have the ability to work in a
- motivated and confident manner.

Key Responsibilities

• Act as a primary technical contact for key technical areas, coordinating with stakeholders as required using strong system administration and troubleshooting skills.
• You will be an expert in modern workplace technologies and configure tools to automate the provisioning, testing and deployment of infrastructure.
• Contribute and create planning, designs and delivery of IT initiatives.
• Produce and own system and infrastructure designs, policies and documentation.
• Provide reports and proposals for improvements to colleagues and stakeholders.
• Provide advice and guidance to support the adoption of methods and tools. Drive IT Services in the migration towards a code centric model for managing infrastructure.
• Act as a support escalation point for the 3rd line infrastructure support provider.
• Proactively manage IT infrastructure to minimize business disruption and identify and drive initiatives to improve the quality and effectiveness of the infrastructure services.
• Manage and provide 3rd line advice for infrastructure platforms in accordance with agreed service levels, standards and processes.

Essential skills

• Expertise in modern workplace technologies and the ecosystem e. g. Microsoft 365
• Operating Systems e. g. Windows 10/11
• Client applications e. g. Office 365, Teams, One
  Drive
• Device management and deployment e. g. Intune, Autopilot
• Understanding of virtualization techniques e. g. VMware v
  Sphere
• Virtual Desktop Infrastructure e. g. Citrix Virtual Apps and Desktops, Azure Virtual Desktop, W365
• Knowledge of security best practices e. g. patching and conditional access
• Strong system administration and troubleshooting skills
• Creation/Contribution of HLD and LLD designs

Desirable

• Experience working within an Agile environment
• An appreciation of Dev
  Ops principles.
• Scripting and automation e. g. Power
  Shell
• Packaging and delivery of applications
• Relevant certifications, such as in Microsoft 365 are advantageous

About us:

Hiscox is a diversified international insurance group with a powerful brand, strong balance sheet, and plenty of room to grow. Listed on the London Stock Exchange and headquartered in Bermuda, Hiscox has over 3, 000 staff across 14 countries and 34 offices. Structured by geography and product, Hiscox’s
- held business strategy has helped them grow from a niche Lloyd’s underwriter to an international insurance group with a powerful consumer brand.

In our Lisbon office, we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy
- life balance. As part of our commitment to our employees’
- being, we provide a 35-hour workweek along with the option for a hybrid working schedule.

Our mission is to give people and businesses the confidence to realize their ambitions. We value courage, humanity, ownership, integrity, and connection, and we believe that together we can build something better.

Work with amazing people and be part of a unique culture