Microsoft 365 Engineer Coimbra

Microsoft 365 Engineer
Coimbra
Coimbra, Coimbra District, Portugal

Microsoft 365 Engineer

Location: Hybrid working, home & BCA Coimbra (monthly visits)

Salary: Competitive!

Working Hours: Monday-Friday, 40 hours

Job Status: Permanent

Who we are!

The Constellation Automotive Group is the largest vertically integrated digital car marketplace in Europe, combining the leading digital brands across the segments of Consumer to Business (C2B), Business to Business (B2B) and Business to Consumer (B2C). Across our digital platforms we exceed £20 billion of Gross Merchandises Value (‘GMV’) on an annual basis. This includes market leading brands such as BCA, We Buy Any Car, cinch and Marshall.

The Microsoft 365 Platform Specialist is part of the Digital Workplace Services (DWS) function within the wider Technology Operations team, with responsibility for
-
- day administration, configuration and support of CAG’s Microsoft 365 platforms.

As the Microsoft 365 Platform Specialist, you will support CAG employees and Constellation Technology teams including Technology Operations and CISO, ensuring a positive user experience whilst maintaining best practice policies and security standards as defined in collaboration with CISO.

You will champion M365 adoption within CAG and are pivotal in ensuring our
- user devices are successfully migrated from legacy endpoint management and MDM solutions into Microsoft Endpoint Manager, at the same time maintaining and supporting these legacy systems.

The M365 Platform Specialist will have a passion for automation, operational availability and platform security.

Your key responsibilities will be:

1. Manage and resolve escalated incidents/requests relating to Microsoft 365 services
2. Escalate and manage incidents and requests through Microsoft Support when necessary
3. Be the SME for Microsoft 365 and participate in projects where Microsoft 365 apps or services are required
4. Ensure security policies are enforced and configured correctly in line with CISO standards
5. Manage user and application security policies
6. Identify, design and implement opportunities for automation to increase efficiency for employees and IT Technology staff
7. Perform regular license and application utilization reports to ensure CAG are licensed effectively and getting value for money
8. Ensure
   - user devices are being regularly patched with application and security updates
9. Maintain Endpoint Manager and company portal, ensuring new software packages are created in line with business requirements
10. Maintain a comprehensive knowledge repository detailing technical designs, configuration and support guides
11. Work with Service Design and Transition to safely onboard new Microsoft 365 initiatives into BAU support

To be successful, you’ll bring some of the following experience with you:

1. Microsoft 365 Administration, Configuration and Support
2. Proactive, motivated and enthusiastic
3. Offers solutions when faced with challenges

Skills Required:

1. Preferably M365 certified
2. Excellent experience of supporting, managing and configuring Microsoft 365 services including, but not limited to, Endpoint Manager, Exchange, Teams, One
   Drive, Share
   Point, Power
   Apps and Azure AD
3. Experience with integrations between Microsoft 365 and other platforms including the implementation of SSO and SCIM for
   - premise and Saa
   S solutions
4. B2B configuration
5. Automation experience using Power
   Shell or other scripting language
6. A good understanding of Microsoft 365 licensing
7. Experience of Apple DEP and managing i
   OS, Mac
   OS, Android and Windows devices using Intune
8. Reporting knowledge using tools such as Admin
   Droid
9. Adapt to changing priorities whilst maintaining focus on overall objectives
10. Be an advocate of clearly documented technical procedures and configuration
11. Problem solving
12. Strong written and verbal communication

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.