Marketing Specialist - User Experience (UX) Researcher Leça do Balio

Marketing Specialist - User Experience (UX) Researcher
Porto
Leça do Balio, Porto, Portugal

We have an exciting opportunity for you to join our Marketing team as a Marketing Specialist.

Who we are:

Fed
Ex is the largest express transportation company in the world, connecting more than 220 countries and territories. We work to deliver the most important package of someone’s day, and this is just part of our story. We’re a leader in technology solutions and digital innovation, providing data insights that boost opportunities for our global customers. We’ve made logistics and warehousing a science fuelled by innovation. 530, 000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

1. Research Planning & Strategy: Develop research plans that align with business goals, including identifying key research questions, selecting appropriate methodologies, and establishing timelines.
2. Conduct User Research: Plan, execute, and analyze a variety of research methods (e. g. , usability testing, user interviews, surveys, contextual inquiries) to understand user behavior, motivations, and needs.
3. Synthesize Findings: Translate research data into actionable insights, personas, journey maps, and other documentation to support product strategy and design decisions.
4. Collaboration & Stakeholder Communication: Work closely with
   - functional teams, including service designers, customer journey owners, and developers, to communicate research findings and advocate for
   - centered design.
5. Prototype Testing & Iteration: Design and test
   - and
   - fidelity prototypes of new service solutions, gathering feedback to refine and iterate on designs before implementation.

What do you bring with you:

1. Empathy & User-Centric Mindset: A deep understanding of and empathy for user needs, and the ability to translate this into actionable design improvements.
2. Proficiency in Research Methods: Expertise in both qualitative and quantitative research techniques, including usability testing, A/B testing, ethnographic studies, and more.
3. Prototyping Skills: Proficient in prototyping tools (e. g. , Figma, Sketch, Axure) to create wireframes, mockups, and service prototypes for testing and iteration.
4. Strong Analytical Skills: Ability to interpret complex data and draw meaningful conclusions that drive
   - making.
5. Effective Communication: Excellent verbal and written communication skills to present findings clearly and persuasively to diverse audiences.

What do we offer:

1. Attractive compensation package
2. Training to get you started and
   -
   - job learning opportunities
3. Extensive learning resources to further develop your skills and knowledge
4. Tuition Assistance Program (*applicable for Fed
   Ex positions with a permanent contract)
5. Employee Assistance Program for you and your family in difficult life situations
6. Employee
   - rate shipping
7. Great career opportunities
8. Fed
   Ex is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join Fed
Ex.

#LI-Hybrid

Fed
Ex was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.