Marketing Specialist- Service & Experience Designer, Leça do Balio Leça do Balio

Marketing Specialist- Service & Experience Designer, Leça do Balio
Porto
Leça do Balio, Porto, Portugal

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Client:

Fed
Ex

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

db4a9e30ced1

Job Views:

14

Posted:

23. 01. 2025

Expiry Date:

09. 03. 2025

Job Description:

We have an exciting opportunity for you to join our team as a Marketing Specialist - Service & Experience Designer.

As a Service & Experience Designer, you will be responsible for designing seamless,
- centered services that deliver optimal experiences across digital and physical touchpoints. You will work collaboratively with
- functional teams to create solutions that meet both business goals and customer needs.

The ideal candidate has a passion for solving complex problems, a deep understanding of
- centered design, and the ability to translate insights into actionable service blueprints and prototypes.

Who we are:

Fed
Ex is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their
-
- day work is invaluable in delivering outstanding experience to our customers. 530, 000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

1. Service Blueprint Development: Create detailed service blueprints that map out customer interactions, supporting processes, and the underlying systems to ensure cohesive and efficient service delivery.
2. User Research & Insights: Conduct qualitative and quantitative user research to identify pain points, unmet needs, and opportunities for service improvement. Synthesize findings to inform service design strategies.
3. Journey Mapping: Develop
   -
   - end customer journey maps that visualize the customer experience across all touchpoints, identifying areas of friction and opportunities for enhancement.
4. Co-Creation Workshops: Facilitate workshops with stakeholders, users, and
   - functional teams to collaboratively ideate, prototype, and iterate on service concepts.
5. Prototyping and Testing: Design and test
   - and
   - fidelity prototypes of new service solutions, gathering feedback to refine and iterate on designs before implementation.

What do you bring with you:

1. Human-Centered Design Thinking: Strong knowledge of design thinking principles, with the ability to translate user research into actionable service improvements and design decisions.
2. Journey Mapping & Service Blueprinting: Proficient in creating customer journey maps and service blueprints that provide a holistic view of service touchpoints,
   - end interactions, and
   - end processes.
3. Workshop Facilitation: Experience in leading
   - creation and ideation workshops with internal and external stakeholders, fostering collaboration and generating innovative service ideas.
4. Prototyping Skills: Proficient in prototyping tools (e. g. , Figma, Sketch, Axure) to create wireframes, mockups, and service prototypes for testing and iteration.
5. Communication & Collaboration: Excellent verbal and written communication skills, with the ability to clearly convey complex service design concepts to a variety of audiences, including
   - designers, executives, and developers.

What do we offer:

• Attractive compensation package

• Training to get you started and
-
- job learning opportunities

• Extensive learning resources to further develop your skills and knowledge

• Tuition Assistance Program (*applicable for Fed
Ex positions with a permanent contract)

• Employee Assistance Program for you and your family in difficult life situations

• Employee
- rate shipping

• Great career opportunities

• Fed
Ex is one of the world’s most admired companies and trusted brands year after year.

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join Fed
Ex.