Marketing Analyst - Customer Journey Analyst Leça do Balio

Marketing Analyst - Customer Journey Analyst
Porto
Leça do Balio, Porto, Portugal

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Client:

Fed
Ex

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

edb6cd5535b3

Job Views:

4

Posted:

15. 03. 2025

Expiry Date:

29. 04. 2025

Job Description:

We are seeking a Customer Journey Analyst to join our dynamic team. In this role, you will analyze key customer journeys using tools like SAS, Databricks, Adobe Analytics, and Power BI to enhance customer satisfaction and drive business outcomes. The ideal candidate will work with our Experience Design team and the wider organization to develop insights into customer behaviors and identify opportunities to improve the customer experience. If you have a passion for understanding customer needs and a knack for data analysis, this is the perfect opportunity for you.

Who we are:

Fed
Ex is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their
-
- day work is invaluable in delivering outstanding experience to our customers. 530, 000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

1. Data Analysis and Reporting: Combine, analyze and interpret data on customer interactions from various data sources (e. g. , CRM systems, web analytics, social media) using tools like SAS, Databricks, Adobe Analytics, and Power BI to provide a 360˚ view of the customer across key journeys and provide actionable recommendations to improve customer experience and drive business growth.
2. Support Customer Journey Mapping & Design: Work with Customer Experience Design team to design optimal customer journeys by providing insightful data points and analytics (trends, behaviors, insights) on current experience and optimization opportunities.
3. Impact Monitoring: Monitor impact and effectiveness of initiatives to improve the customer experience by designing, maintaining and analyzing dashboards and reports, utilizing visualization tools and various data sources.
4. Collaboration with Cross-Functional Teams: Partner with internal teams such as Customer Experience Design to enable a cohesive and seamless customer experience as well as data analytics teams across the organization to understand data and exchange insights and best practices.

What do you bring with you:

The ideal candidate would demonstrate:

1. Expertise in Data Analysis Tools: Proficiency in data analysis tools and platforms such as SAS, Databricks, Adobe Analytics, SQL, Excel, and data visualization tools like Tableau or Power BI to analyze and present data.
2. Data Analytics Proficiency: Strong analytical skills with ability to interpret complex data sets, identify patterns, and provide actionable insights that drive customer engagement.
3. Innovative Problem-Solving and Critical Thinking: A
   - oriented and
   - driven approach to combine quantitative and qualitative data sources; identifying issues within the customer journey and developing strategies for improvement.
4. Cross-Functional Collaboration: Excellent interpersonal skills, with a proven ability to work effectively with diverse teams across the organization.
5. Communication Skills: Ability to turn complex data into
   -
   - understand insights and effectively communicate these findings to key stakeholders.
6. Fluent in English (spoken and written)

What do we offer:

• Attractive compensation package
• Training to get you started and
  -
  - job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for Fed
  Ex positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee
  - rate shipping
• Great career opportunities
• Fed
  Ex is one of the world's most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join Fed
Ex.