Logistics Coordinator Retail - EMEA & APAC Lisboa

Logistics Coordinator Retail - EMEA & APAC
Lisboa
Lisboa, Lisboa, Portugal

About The Role

Job Title: Logistics Coordinator Retail – EMEA & APAC
Location: Remote based in Portugal
Terms: Permanent Contract / Full-Time 40h weekly
Schedule: Monday to Friday: Shift 1 - 09:00 to 17:30 / Shift 2- 13:00 to 21:30
Salary: 15, 250 Euros Annual Gross (Inclusive of 2 Holiday Allowances)

We are looking for an experienced Logistic Coordinator to join the team and ensure highest levels of service delivery to our client OURA. This is a permanent work from home position based in Portugal.

As a Logistics Coordinator, you will primarily support new retail partnerships by managing purchase orders and order fulfilment for key retail partners in the North America, EMEA and APAC regions, ensuring accuracy, timely processing, and adherence to retailer compliance requirements. You will also maintain daily communication between the company, customers, and logistics partners, while driving initiatives to optimize operations and enhance overall efficiency.

WHAT YOU'LL BE DOING
Purchase Order and Order Fulfilment Management:

• Oversee and manage purchase orders for key retail partners in the NA, EMEA and APAC regions.
• Ensure order accuracy by reviewing inventory levels and processing orders promptly.
• Coordinate the execution of orders, including shipping and deliveries, to meet the specific requirements and expectations of retail partners.

Order Processing & Management:

• Download and process Purchases Orders (POs) from vendor portals.
• Format and manage data in excel and google sheets for seamless system uploads.
• Assist with issuing labels and handling documentation for shipments.

Retailer Compliance: Ensure adherence to
- specific requirements, including understanding and implementing routing requirements, creating Advance Shipping Notices (ASNs), and analyzing Key Performance Indicators (KPIs) to meet retailer expectations.

Reporting and Documentation:

• Maintain comprehensive records and provide regular reports on inbound and outbound shipments, inventory levels, returns, and overall logistics performance.
• Format and manage manual data in excel and google sheets for system uploads.
• Extract data from multiple sources and utilize Excel functions (e. g. , XLOOKUP) for analysis and reporting.

Inventory Management: Track and manage inventory levels for packaging materials, components, and finished goods. Reconcile 3PL inventory as needed and process necessary transactions to ensure accuracy.

Return Management: Manage the return process, including handling returns andcoordinating with partners, finance, and customer service. Oversee return inventory
processes such as disposition and refurbishment.

Collaboration: Build and maintain effective relationships with key stakeholders, including internal teams, retail partners, and
- party logistics (3PL) partners, to ensure smooth operations and resolve issues as they arise.

Logistics Optimization: Identify areas for improvement within logistics and supply chain processes. Collaborate with internal teams and logistics partners to implement enhancements and provide business recommendations for increased efficiency and
- effectiveness.

Your profile

• 2-3 years of proven experience in Logistics a big advantage
• 3+ years experience in an administrative role
• Strong knowledge of excel is essential.
• You’ll need to have meticulous attention to detail
• Strong data management skills, including extracting, formatting, and uploading data
• Experience in Amazon Vendor Central advantageous
• Ability to work independently and collaboratively in a
  - paced environment.
• Excellent English written and verbal communication skills to C1 level
• Possess a passion for delivering excellent customer service

Why us?

• Fully Remote work based in Portugal
• A competitive salary
• Internet Allowance (€20 per month)
• Meal Allowance (€7. 63 per working day)
• Equipment provided
• Home office allowance
• A Buddy on joining
• Online Gym and Wellbeing Studio.
• The opportunity for professional growth
• Fun company events and team outings
• Autonomy and Responsibility

About us

Otonomee is a purpose built, fully remote BPO. Otonomee was founded in 2020, headquarted in Ireland, to provide a different offering in the BPO industry. Otonomee provides global premium customer support to innovative Brands in Healthtech, Fintech, E Commerce, Saa
S & Facilities Management.

Otonomee’s Founders and Senior Leadership Team had experienced firsthand the challenges in the traditional BPO industry. The pandemic (i. e. the adoption of remote work as viable working model) created an opportunity to build a new, vibrant business that solved those challenges for team members and for clients.

By leveraging Otonomee’s remote working model, we provide premium Customer Experience with a high quality, flexible and entrepreneurial approach. Our Clients’ share our commitment to great Customer Service by promoting a positive employee experience and sustainable & equitable future.

Otonomee is a purpose driven company and a Certified BCorp since 2023. This means that we are one of 9, 000 companies globally verified to meet high standards of social and environmental performance, transparency, and accountability.

We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow