Lobby Ambassador - Immediate Start Lisboa

Lobby Ambassador - Immediate Start
Lisboa
Lisboa, Lisboa, Portugal

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Client:

Hilton

Location:

Lisboa, Portugal

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

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Job Views:

29

Posted:

23. 01. 2025

Expiry Date:

09. 03. 2025

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Job Description:

We are searching for a confident Lobby Ambassador to join our high calibre team at Hilton in Porto.

Growing your career as a Full Time Lobby Ambassador is an incredible opportunity to develop competitive skills.

If you are strong in communication, critical thinking and have the right mindset for the job, then apply for the position of Lobby Ambassador at Hilton today!

A Lobby Ambassador provides
- delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage.

What will I be doing?

As a Lobby Ambassador, you will provide
- delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage. The Luggage Porter interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Ensure laundry support is provided when required, complete with all wash cycles, folding and storage
• Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
• Ensure that individual customers and Groups receive fast, efficient and friendly service
• Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments
• Ensure messages and faxes are regularly delivered throughout the day
• Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
• Ensure the effective handling and storing of
  - term and
  - term luggage for arriving/departing Guests and clients
• Maintain public areas and all equipment in immaculate condition
• Communicate with Security regarding any unattended luggage
• Greet all guests in public areas and rooms in a warm manner

What are we looking for?

Lobby Ambassadors serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and communication skills
• Ability to work flexible hours
• Ability to work under pressure
• Ability to work on own and as part of a team
• Commitment to respond to Guest requests and deliver high levels of service
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in similar role
• Previous experience working within a hotel

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious
- service hotels and resorts to
- stay suites and
- priced hotels. For nearly a century, Hilton has offered business and