Lisbon (1) - French-Speaking Customer Advisor (Web Services) Lisboa

Lisbon (1) - French-Speaking Customer Advisor (Web Services)
Lisboa
Lisboa, Lisboa, Portugal

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Job Description:

Job Description: French-Speaking Customer Advisor (Web Services) – On-Site in Lisbon

Are you passionate about providing exceptional customer service and eager to make an impact in the web services industry? We are seeking motivated
French -Speaking Customer Advisorsto join our dynamic team in
Lisbon, Portugal. This
- siteopportunity allows you to work alongside an international team, assist customers, and enhance their experience with web services.

Key Responsibilities:

As a
French-Speaking Customer Advisor, you will be the main point of contact for French-speaking clients, ensuring they receive the best possible support. Your key duties include:

Customer Support: Assist customers via multiple communication channels, ensuring their inquiries are resolved quickly and effectively.

Web Services Expertise: Develop a deep understanding of the company's web services, offering accurate and helpful information to customers.

Problem-Solving: Troubleshoot and resolve customer issues, providing effective and personalized solutions.

Communication: Communicate clearly, professionally, and empathetically with customers to ensure their needs are met.

Collaboration: Work closely with team members and other departments to escalate and resolve complex issues.

Customer Feedback: Gather and report valuable customer feedback to improve the service quality.

Documentation: Log customer interactions and resolutions accurately in internal systems.

Requirements:

Language Skills: Fluent in
Frenchand at leastintermediate English(B2). You should be able to communicate effectively in both languages.

Experience: Previous experience in customer service is beneficial, but not mandatory. We value a strong willingness to learn and develop.

Skills:Communication: Excellent verbal and written communication skills in both French and English.

Problem-Solving: Strong troubleshooting skills and the ability to offer quick solutions.

Customer-Oriented: A passion for delivering excellent customer service and maintaining
- term relationships.

Adaptability: Comfort in a
- paced environment and ability to adjust to new challenges.

Team Player: Ability to work well with colleagues to achieve common goals.

Tech-Savvy: Basic computer skills and the ability to learn new
- based tools and applications.

Benefits:

Competitive Salary: Enjoy a salary that reflects your skills and experience, with the opportunity for
- based bonuses.

Relocation Package: For those relocating from abroad, we offer a fullrelocation package, including flight tickets and accommodation support.

Health & Life Insurance: Comprehensive health and life insurance coverage starting onday one.

Meal Allowance: A daily meal allowance to help with food expenses.

Transport Allowance: Monthly transport allowance for your daily commute.

Career Growth: Opportunities for career development and advancement within the company.

Training & Development: Continuous learning and development programs to enhance your skills and career prospects.

Work-Life Balance: A supportive environment that values your
- being and
- life balance.

Vibrant Location: Work in
Lisbon, one of Europe's most exciting and culturally rich cities, known for its beautiful architecture, delicious food, and sunny weather.

Why Lisbon?

Lisbon offers a perfect mix of history, culture, and modern living. It's a fantastic city for personal and professional growth, with a welcoming international community and a growing tech industry. You'll enjoy a high quality of life, a vibrant social scene, and an affordable lifestyle in a beautiful, sunny city.

How to Apply:

If you're ready to join our team as a
French-Speaking Customer Advisorin
Lisbon, we'd love to hear from you! Please submit your
CVandcover letter, highlighting your language skills, experience (if any), and enthusiasm for delivering exceptional customer service.

- Apply here or send your resume at: [email protected]

We look forward to welcoming you to our team!