Legal Enforcement Response Team (Lert) Agent Lisboa

Legal Enforcement Response Team (Lert) Agent
Lisboa
Lisboa, Lisboa, Portugal

Description

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. The Legal Enforcement Response Team (LERT) specializes in the thorough analysis of legal and regulatory documentation. Its primary function is to review and evaluate documents using clear and detailed guidelines to ensure regulatory compliance. Role Details
Understand and remain updated on changing client policies and guidelines;Investigate, resolve, and relay complex process issues to the broader Legal Operations team;Participate in process improvement initiatives that improve quality and efficiency of work;Participate in continuous training programs and workgroup discussions for optimal development in the role;

Requirements

Basic Qualifications/Skills Needed:Italian level B2 or above
English level B1 or above
Strong coping, emotional resilience, and
- management skills;Excellent comprehension, communication
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client guidelines;Strong attention to detail;Comfort synthesizing and analyzing information from multiple streams;Strong critical thinking and
- making skills;Deep familiarity and passion for the internet, internet platforms, and internet culture;Ability to work under pressure and tight SLAs with a high degree of efficiency and quality
Ability to work well individually and as part of a team;Ability to work differing rotations/shifts and
- standard work hours;Flexibility in meeting changing business needs in a
- paced environment;Commitment to quality, efficiency, and effectiveness;Experience working in Trust and Safety, Emergency services, Law Enforcement, or organization with regular exposure to crisis scenarios,  as distinct advantage
Valid Work Permit;Completed Compulsory Education (Minimum required);Having over 18 years of age;Availability to work in rotative shifts, on weekends and holidays. Good skills level in the use of web browsing related tools.

Conocimientos:Strong Problem Solving Abilities, Italian, Process Improvement