Learning Management System (LMS) Administrator Lisboa

Learning Management System (LMS) Administrator
Lisboa
Lisboa, Portugal

The Position

Are you passionate about learning and technology? Join us as an Associate Specialist in Learning Delivery, where you'll play a key role in managing and enhancing our Learning Management System (LMS). You'll be the
- to person for our learning community, ensuring they have a seamless and satisfying experience.

Responsibilities

1. Ticket Master: Be the
   - to person for all LMS queries by handling tickets and requests from stakeholders, ensuring every issue is addressed promptly and efficiently.
2. Be the Hero: Serve as the first point of contact for all LMS queries, delivering
   - notch customer support.
3. Tech-Savvy Troubleshooter: Use HR case management and knowledge systems to resolve and document cases, ensuring queries are handled within agreed SLAs.
4. LMS Guru: Apply your LMS knowledge to support business owners and make learning awesome.
5. Data Detective: Research and analyze data, navigating multiple systems to provide accurate answers.
6. Problem Solver: Use your judgment to handle
   - scripted responses and think on your feet.
7. Innovator: Participate in testing new and enhanced learning applications and tools.
8. Team Player: Collaborate with the BT Service Desk to resolve technical issues.
9. Content Curator: Recommend updates to HR Portal content to improve
   - service support.
10. Project Enthusiast: Engage in special assignments or team projects as needed.

Required Education, Experience, And Skills

1. Experience as an LMS Administrator or in a similar role.
2. Strong technical skills and familiarity with LMS platforms.
3. Excellent organizational and multitasking abilities.
4. Strong communication skills and the ability to provide effective user support.
5. Fluent or native in English and Portuguese (mandatory).

Preferred Education, Experience, And Skills

1. Thrive in a
   - paced, dynamic environment with ongoing tech and process changes.
2. Flexible and adaptable to change and new ways of working.
3. Independent worker who can also collaborate with key partners.
4. Experience with ticketing systems and internal communication tools like Service
   Now and Viva Engage is a plus.