Learning Consultant (Catalan Speaker) Lisboa

Learning Consultant (Catalan Speaker)
Lisboa
Lisboa, Lisboa, Portugal

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FLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. go
FLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.

We are a
- driven Saa
S company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. We are part of a truly global company with 1000 employees around the world.

Job Description

At go
FLUENT, you will have the opportunity to be exposed to a dynamic and international environment by welcoming and accommodating our learners via phone/email, responding to their needs while assuring a continuous
- up in their training. Since you are their "consultant/advisor" in training and pedagogy, their requests may be very diverse.

In this position, you will work closely with the Sales/Customer Success Management Team in order to keep them updated about how each client is working on the language program.

We are looking for a Learning Consultant with a strong passion for customer service, who can actively resolve doubts and provide guidance regarding language learning, go
FLUENT services, or any issues that may arise.

Key Requirements:

• Excellent written and verbal communication skills
• Fluent in Catalan and Spanish (both written and spoken)
• Advanced level of English
• Proficiency in another language is a plus

What You'll Do

• Manage relationships with clients/learners taking go
  FLUENT lessons/training.
• Assist learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisors guidance:
  • Resolve customer complaints
  • Call clients to follow up on their training progress
  • Conduct demo calls
• Assist Account Managers/Sales as deemed necessary by the LC Manager
• Reach KPIs discussed with the LC Manager

What You'll Need

• Soft skills are a must regarding: empathy,
  - solving, teamwork, adaptability and effective communication skills.
• University degree: Language Studies, Translator/Interpreter
• Proactive, responsible, disciplined and able to multitask.
• Must be able to handle stress well and work efficiently under pressure.
• Have a good command of MS Office and Google tools.
• Native Catalan speaker with excellent level of English.
• Other languages are highly valued: (Portuguese, French, German and Italian).
• Excellent oral communication and customer service skills over the phone.
• Methodical and organized, your relational ease as well as your openness are your assets to succeed in this position.

Languages: Catalan native, high level of English, another language is a plus (French, German, Portuguese, Italian).

Location: Lisbon

Schedule: Monday - Fridays 8:00 - 17:00.

We are waiting for you! Are you ready?