Lead Agent - Customer Service Rep - Full Time Lisboa

Lead Agent - Customer Service Rep - Full Time
Lisboa
Lisboa, Lisboa, Portugal

Description

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100, 000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with
- leading health plans and
-
- class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through
- led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Please submit resume/CV in English.

Job Overview And Responsibilities

Entails working with the ground handler to supervise
- in, ramp and baggage operations for the arrival and departure of United flights and ensuring vendor compliance with all security requirements and regulations.

• Meeting, boarding flights and assisting customers wherever required
• Other duties including
  - office administration and full operational supervision to ensure smooth and professional service to our customers, both internal and external.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a
- limited visa status, will not be awarded.

Qualifications

Minimum Qualifications

• High School Diploma or equivalent school leaving certificate
• Proven track record of reliability
• Professional image and appearance
• Strong communication skills
• Conflict resolution and decision making, with the ability to lead
• Must be fluent in English and Portuguese (written and spoken)
• Flexible approach to work standards and duties
• Public contact / customer service experience
• A minimum of 2-3 years of previous work experience in airport operations
• Must be able to live and work in Portugal/EU without visa sponsorship or support
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• Must be able to work any shift/any day including holidays, weekends and/or nights in a 24-hour operation
• Attendance is required at work location.

Preferred Qualifications

• Bachelor's Degree
• International GSC qualified
• Experience leading Union personnel
• Fluency in other European languages (written and oral)
• Working knowledge of the region.

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