L1 & L2 Business Support Porto

L1 & L2 Business Support
Porto
Porto, Porto District, Portugal

Provide critical support in a dynamic banking environment.

This hybrid role is based in Porto, with 2 days per week in the office.

You will be responsible for providing
- line and
- line support, ensuring smooth operation and user satisfaction within a complex IT environment. This role is not a typical helpdesk position but focuses on application support in a financial setting.

Main responsibilities:

• Provide L1 and L2 support for
  - critical applications.
• Troubleshoot and resolve issues by investigating logs, source code, and user queries.
• Monitor application performance and ensure compliance with SLAs.
• Collaborate with users and technical teams to solve incidents efficiently.
• Document issues and solutions, contributing to continuous improvement.
• Ensure timely resolution of incidents, enhancing user satisfaction.

Minimum Requirements:

• Academic background in Computer Science, Finance, or a related field.
• Experience in L1 and L2 IT support roles, particularly in application support.
• Strong
  - solving skills and the ability to work under pressure.
• Proficient in SQL and understanding of
  - oriented programming.
• Fluent in English (B2 level or higher); French is a plus.
• Familiarity with financial concepts and ITIL practices is advantageous.

#GETREADY to meet with us!

If interested, please apply with your CV in English or Portuguese, including a consent statement for data processing. You can also apply via email at
- recruitment@itdsportugal.com.